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System Engineer (Reus, ES)

Quercus Technologies

Quercus Technologies is a consolidated company in the parking sector with installations worldwide. The know-how, the experience in the market and the quality of its products and services are the main assets that position us as a world reference in license plate recognition, vehicle detection technology and parking guidance systems for any type of parking facilities.

As a System Engineer you will be part of the Customer Technical Services team focused in providing technical support in incidents and requests of advanced level to internal (tier 1 technical support specialists) and external clients.

About The Role

What will you do?

  • Product Support (tier 2):
  • Solve tier 2 problems and doubts about products to customers (internal and external) via phone or email.
  • Creation of training contents and delivery of technical courses to internal and external clients.
  • Provide the latest software updates to customers.
  • Provide code for hardware integration to customers.
  • Provide remote help to clients (help desk) in client server configurations
  • Start-ups (remote / on site).
  • Level 3 case redirection (R&D): Location, reporting on R&D and maintenance of the bug list.
  • Maintain the knowledge base of the department.
  • “First User” testing for new products.
  • Act as a backup for the IT Manager.

What are we looking for?

  • Technical background (CFGS ASIX, Computer Sciences engineering or Telecommunications).
  • Fluent English (B2 level).
  • Strong knowledge of systems administration & troubleshooting (Windows & Linux).
  • Experienced in networking (LAN/VLAN) and security.
  • Used to work with remote tools (FTP, Teamviewer, …)
  • Bash Scripting.

Nice to have, but not required:

  • C1/Advanced English level.
  • Experience in CCTV/security/access control hardware.
  • Programming languages: python, C++.
  • REST API.
  • IT management tools (backups, Fortinet, VMware, cloud services).

What skills do we value?

  • Teamworking
  • Customer focused
  • Problem solving
  • Analytical
  • Good communicator
  • Proactivity

What can we offer you?

  • Flexible working hours with short Fridays
  • Partial remote work (if you want)
  • Competitive salary + benefits
  • Training programs (technical and non-technical)
  • Office location: Reus or Barcelona
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