Senior Parking Traffic & Control Officer (San Jose, US)

Job description

The Parking Compliance Unit is a customer service focused group comprised of 47 Parking and Traffic Control Officers, 5 Senior Parking and Traffic Control Officers, 1 Parking Supervisor and Administrative staff. The Senior Parking and Traffic Control Officer positions lead a 24-7 operation delivering parking services city-wide. The position will focus on providing oversight of Parking Officer activity aimed at encouraging parking turnover and improving vehicular, bicycle, and pedestrian safety, providing traffic control oversight during special events, overseeing staff performance, including development opportunities, training, and goal setting. In addition, the position will be responsible for scheduling and the deployment of staff to ensure that service delivery needs are met, reviewing and analyzing service deliveries and staff productivity, coordinating ride-alongs with PTCOs to evaluate performance, and assisting in the planning of team building activities and meetings. This position will be required to work weekends and holidays.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise

Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Analytical Thinking

Approaches a problem or situation by using a logical, systematic, sequential approach.

Computer Skills

Experienced with common business computer applications including but not limited to MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Constructive Energies

Demonstrates energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; demonstrates the inclination to independently take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm; honesty; integrity; empathy; dedication; reliability; proactive approach to work; respectful demeanor; confidence; ethical behavior; willingness to help others.

Customer Service

Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Decision Making

Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.


Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.


Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Teamwork & Interpersonal Skills

Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Desired Skills and Experience

Minimum Qualifications

  • Education: Successful completion of high school, GED, or California Proficiency Certificate
  • Experience: Two (2) years of experience requiring independent decisions and having considerable contact with the general public in parking control enforcement or a similar regulatory function. An additional year of education may be substituted for a maximum of one (1) year of work experience.
  • Licenses/Certificates: Possession of a valid driver’s license authorizing operation of a motor vehicle in California is required. Possession of First Aid/CPR certification may be required.
  • Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
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City of San Jose
End date
Friday, April 21, 2017 5:00 PM
City of San Jose
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