The Parking Compliance Unit is a customer service focused group comprised of 47 Parking and Traffic Control Officers, 5 Senior Parking and Traffic Control Officers, 1 Parking Supervisor and Administrative staff. The Senior Parking and Traffic Control Officer positions lead a 24-7 operation delivering parking services city-wide. The position will focus on providing oversight of Parking Officer activity aimed at encouraging parking turnover and improving vehicular, bicycle, and pedestrian safety, providing traffic control oversight during special events, overseeing staff performance, including development opportunities, training, and goal setting. In addition, the position will be responsible for scheduling and the deployment of staff to ensure that service delivery needs are met, reviewing and analyzing service deliveries and staff productivity, coordinating ride-alongs with PTCOs to evaluate performance, and assisting in the planning of team building activities and meetings. This position will be required to work weekends and holidays.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Approaches a problem or situation by using a logical, systematic, sequential approach.
Experienced with common business computer applications including but not limited to MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
Demonstrates energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; demonstrates the inclination to independently take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm; honesty; integrity; empathy; dedication; reliability; proactive approach to work; respectful demeanor; confidence; ethical behavior; willingness to help others.
Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.