Field Service Technician (New York, US)

Field Service Technician (New York, US)

SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Headquartered in Salzburg, Austria, and with more than 10,000 installations around the globe in more than 100 countries, our approximately 1,350 professionals make for truly an international team. SKIDATA’s products and services stand out with their exceptional design as well as intuitive ease of use and a high level of reliability.

Job Title: Field Service Technician / Installation Technician

Location: Stony Brook, NY (Long Island)

Coverage area: NY/NJ (company car provided)

Job Description

SKIDATA, a leading provider of access solutions for parking facilities and resorts around the world is currently seeking a driven “hands-on” Field Service Technician to perform Level 1 maintenance, troubleshooting, installation and configuration of the systems for our customers in and around the greater New York area, specifically Long Island. You must be able to show initiative, work independently and explain/understand product offerings to our customers. Must be willing to learn and keep up with technology.

Duties and Responsibilities

  • Perform installation work as directed.
  • Perform Level 1/2 maintenance and board level service of the systems hardware, components, software and networks
  • Troubleshooting failed equipment and components
  • Cleaning and/or minor adjustments of malfunctioning or out of spec equipment
  • Adjusting software settings
  • Working with 2nd Level Skidata Support Engineers to accurately document software issues; sending zipped and encrypted trace/trace back/database dumps via email
  • Communicating clearly and accurately with customers, on-site Representatives, Internal Developers and management
  • Mediating and resolving issues impacting the relationships of the company with its clientele by the application of good business judgment, fairness and analysis of the critical factors causing the issues
  • Providing timely feedback to senior management regarding performance
  • Adhering to all company policies, procedures and business ethics codes and ensuring that they are communicated and implemented within the team
  • Demonstrating ability to interact and cooperate with all company employees

Competencies

  • Willingness to learn as a Field Service technician maintaining complex systems
  • Knowledge of Windows-based programs
  • Strong electro-mechanical troubleshooting skills
  • Field experience or willingness to learn with startup and commissioning installations; software troubleshooting and configuration skills
  • Must be able to work flexible hours when needed.

Skills and Knowledge

  • College degree or equivalent
  • Electronics / electrical experience
  • Low voltage / CAT5/6 and fiber experience
  • VOIP or TCP/IP network environments experience (desired)
  • Windows / PC / Networking experience (desired)
  • Military experience a plus

Education and Experience

  • Bachelors or Associates degree preferred. High school degree with relevant experience or equivalent experience (military)
  • 2+ years’ experience in a similar role
  • SKIDATA is an equal opportunity employer. We do not unlawfully discriminate in employment and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or age.

SKIDATA Group, headquartered in Salzburg, Austria, is a global leader in access control solutions. Almost 10,000 SKIDATA systems guarantee quick and secure access for people and vehicles in: ski regions, shopping centers, major airports, cities, sport stadiums, fair and amusement parks. The foundation of SKIDATA's success is on the one hand based on the more than 1,200 dedicated and skilled employees and the clear focus on research and development. On the other hand, the company stands for responsibility and sustainability and benefits from the global network of the Swiss Kudelski Group. SKIDATA and its 23 subsidiaries and countless partners are present in more than 95 countries.

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