Field Service Technician (St Louis, US)

Field Service Technician (St Louis, US)

SKIDATA USA is seeking a Field Service Technician (Work from home to customer site) to service St. Louis, MO and the surrounding area.

Position Summary:

Field Service Technician provides customer service in person and/or by telephone to customers. The technician will also help fulfill the needs of the maintenance schedule when needed by performing field repairs on parking access and building access systems, software and or hardware. Works with upper-level support to setup/configure firewall, router and other network switches. Effectively understands and troubleshoots basic setup of credit card configuration within the SKIDATA network.

Essential Duties and Responsibilities:

  • Review new job requests from company CRM to ensure material and budgetary numbers are achievable for successful implementation of existing customer projects.
  • Proficient in using SKIDATA’s ERP program for project planning and execution. Can adapt to using a system to maximize the efficiency of job materials, purchasing, delivery & implementation.
  • Using unique knowledge of SKIDATA parking system environment, provide detailed feedback to technical teams on best strategies and approaches for conflict resolution.
  • Able to assist customers with the utilization of common SKIDATA application requests. Perform dial-ins and web training's for customers to go over and review system behaviors and designed features.
  • Perform site surveys for intelligence gathering necessary for proper quote proposals of existing site and customer accounts.
  • Properly plan and prepare for installation and configuration of software packages for computer and hardware devices for existing site upgrades and service replacements.
  • Install and configure computer and peripheral hardware at customer location or in company premises.
  • Configure and install hardware devices such as networking components. Able to configure Cisco network switches, routers, & firewalls for system replacement or expansion purposes.
  • Assist in existing system commissioning and customer training.

You Convince With:

  • Passion for IT/network technology.
  • Experience working directly with customers.
  • Working knowledge of Windows 2003/2008 server, Windows XP, Windows 7; and possess the aptitude to learn new technologies.
  • Well rounded technical experience that includes Hardware, Software, and low voltage experience.
  • Possess and maintain firm understanding of new and emerging technologies related to position and field.
  • Commitment and self-reliance.
  • Possession of a driving license and be at least 21 years old, and have a clean driving/criminal background check.
  • Proven analytical, time-management, and organizational skills.
  • Possession of High School Diploma or University Degree and 5 years of qualifying experience working with.


SKIDATA is the partner of choice in professional access and entry management. Our products and services guarantee fast and secure access for people and vehicles at ski resorts, shopping centers, airports, cities, sports stadiums, fairs, amusement parks and more.

The foundation of SKIDATA’s success is based on the 1,000+ dedicated and skilled employees and the clear focus on research and development. SKIDATA is apart of the Swiss Kudelski Group and benefits from their global network, together we stand for responsibility and sustainability. SKIDATA and its 23 subsidiaries and countless partners are present in over 95 countries.

SKIDATA, always one step ahead:

MISSION STATEMENT: Our Access Solutions Empower Our Customers to Drive Their Business Forward
PURPOSE: We Turn Ordinary Products Into Extraordinary Solutions.
CORE VALUES: Spirit of Passion, Superior Reliability, Strong Commitment, Setting Trends

Now, that’s what it takes to rise above the competition!

SKIDATA is proud to be an Equal Opportunity Employer

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