Helpdesk Support Technician (Paris, FR)

Helpdesk Support Technician

The Company

Stanley Robotics is a highly ambitious robotics start-up launched in January 2015. Set to revolutionize the car-parking world with an automated valet service, our robots can move any vehicle. We don’t just want to make the experience of car parking better; we want to get rid of it altogether! Already seeing strong growth with several key accounts (car parking providers), Stanley Robotics has raised equity from big-name investors and is rolling out in 2018 several large-scale projects.

We are looking for a passionate Helpdesk Support Technician to strengthen our team!

The position is based in central Paris.

Your Role

Working within the support and deployment department, in close collaboration with the on-site and software development team, your role will be to provide level 2 support for our parking systems (robots, boxes, software):

  • Qualify the alerts raised by the support level 1;
  • Treatment of the incidents;
  • Apply computer troubleshooting procedures;
  • Reassign alerts to the next level while respecting reporting procedures;
  • Ensure the transfer of knowledge to level 1 support;
  • Participate in the continuous improvement procedures, support set up.

Your Profile

We are looking for a person who is comfortable with different computer environments ( Linux, Windows ), able to quickly handle "homemade" tools and interfaces. You should be able to execute technical procedures rapidly and to make a rigorous reporting of your activities.

No diploma required, passion and competence are sufficient.

  • Good proficiency in the use of command lines under Linux
  • Practical knowledge of network infrastructures
  • Bonus: knowledge of operating alerting tools ( ex. PagerDuty ) and monitoring ( ex. SemaText )
  • Have at least 1-year experience
  • You have good interpersonal skills
  • You can handle stressful situations
  • Excellent proficiency in English (both written and spoken);
  • You have the desire to work as a team: at Stanley Robotics, overall success is more important than individual success;
  • You feel comfortable working within the less formal context of a startup.
  • Potentially work with staggered time.

What we offer

  • Fast-paced and flexible environment
  • Work from home days
  • Meal vouchers
  • Private healthcare
  • Transportation stipend
  • Transparent salary policy
  • Stock options (BSPCE)
  • Rooftop (and even a table football)
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