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Account Manager (Indianapolis, US)

T2 Systems

About T2 Systems

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Job Summary

The Account Manager is responsible managing the relationship of assigned T2 product accounts. This position provides important customer updates, new solutions being offered, and attends T2 and industry events. In addition, responsibility for the renewal activities associated with all assigned customers. This position reports to the Director of Customer Success.

Responsibilities

  • Maintains regular contact according to targeted frequency with assigned accounts and fulfills regularly scheduled checklist of items to be covered with clients such as current company initiatives.
  • Identifies client issues, creates plan for follow-up and stays on top of these issues and ascertains whether clients have successfully adopted products and services.
  • Works with business development, marketing, customer service, and other internal departments to ensure accounts are well-served.
  • Introduces client to new company offerings and pricing changes. As well as, creates quotations to existing customers for T2 Systems’ products and services.
  • Provides documentation to support closed sales and process shipping requests for product fulfillment and fully documents customer contacts in T2 Systems’ CRM program (SalesForce.com).
  • Provides input to R&D and Marketing based on knowledge of the marketplace gained from interaction with customers and prospects. Keeps abreast of industry trends / issues that may impact T2’s clients’ operations.
  • Actively engages with Associate Account Managers for knowledge transfer throughout the team for continued growth in the Account Management role.
  • Works with the Account Management team to develop reports that allow all Account Managers to understand areas of opportunity and support campaign tracking.
  • Utilizes Salesforce.com and maintains highest levels of data integrity.
  • Conducts after-order follow-up in recognition of the fact that we are in a repeat business.
  • Maintains knowledge of and adheres to company organizational procedures and policies regarding pricing, deliveries, warranty service, sales terms, forecasts, records, reports, vacation scheduling, and so on.
  • Works with the Account Management team to follow up on and complete Account Renewals on accounts with little to know changes to existing contract.
  • Establishes friendly business and personal relationships with all potential customers for all assigned product lines in the assigned territory.
  • Works with Director of Customer Success on targeted calling campaigns and accepts personal responsibility for following up on deliverables owed to client.
  • Proactively obtains training on products, services, pricing models, contracts.

Education and Qualifications

  • Bachelor’s Degree
  • Minimum of 3-5 years of experience

Knowledge, Skills and Abilities

  • Extensive knowledge of T2’s software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
  • Extensive knowledge of various operating systems, software products (e.g. word processors, spreadsheet programs, etc.).
  • Ability to read, analyze, and interpret financial reports, business, professional, and technical documents.
  • Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff.
  • Ability to calculate figures and amounts such as discounts and percentages.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

Work @ T2 Systems

  • Health & Wellness: We offer competitive medical, dental, and vision coverage, health spending accounts, and health and wellness education sessions. Because your well-being is important to us.
  • Retirement Plans: As a forward-thinking company, we see the value in planning for the future. So we help you plan for yours with 401(k) (US) and RRSP (Canada) plans with employer match.
  • Work-Life Balance: We understand that burnout is real and that work-life balance is important. Which is why we offer 3 weeks paid vacation upon starting, as well as flexibility to work remotely.
  • Events & Activities: Part of having a good work-life balance is having fun, which we love to do! Whether it’s a party, a potluck, or a game of ping pong or foosball, we know how to have a good time.
  • Snacks & Drinks: Working smart works up an appetite, and we’ve got you covered. Our offices are fully stocked with snacks, fresh fruit, coffee, tea, soda, and beer on tap.
  • Open Communication: In addition to having regular “state of the company” updates, our leadership team’s doors are always open – including our CEO – because winning as a team starts at the top.
  • Amazing people to work with!

We invite all qualified candidates to apply. Please note, you must be eligible to work in the USA to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

T2 values diversity and is committed to building a workforce comprised of individuals with different backgrounds, experiences, and identities. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at T2, where employment is based upon capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, veteran status, genetic history, sexual orientation, or any other protected characteristic as established by law. We strive to create an inclusive culture that empowers individuals to thrive, try new things, and grow together as one T2.

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