Account Manager, Inside Sales (Burnaby, CA)

T2 Systems

T2 Systems, Inc., a growing SaaS company, is currently seeking an Inside Sales / Account Manager to join our team! This role is a great opportunity to enjoy the rewards of a fast-growing technology company.

T2 Systems has been delivering proven parking technology since 1994. Our comprehensive portfolio includes software and hardware used by universities, cities, hospitals, stadiums and businesses to manage parking. T2 Systems is trusted by close to 400 organizations in the U.S. and Canada. T2 Systems is headquartered in Indianapolis, Indiana and has virtual offices throughout the United States and Canada.

T2 is a past TechPoint MIRA Award winner, was on the Fortune 500 and 5000 list for seven years in a row, and has been recognized as a Deloitte & Touche Fast 500 growing technology company.

T2 Systems is a technology-focused parking system provider with deep roots in the evolving parking industry. With proven unified solutions and the team willing to go the extra mile, T2 delivers sophisticated data and tools to parking operations, enabling them to achieve greater efficiencies, increased revenues, and proven ROI.

Culture, Perks & Benefits

T2’s employees enjoy a new modern office that has a large kitchen/café with fresh organic fruit delivered weekly, along with access to complimentary specialty coffees and beer on tap. Scooters are available in the office for a fun way to get from one end to the other, as well as air hockey, foosball and pool table, which are available for staff when they need a short break from work! T2 also has an active social committee who plans many fun activities throughout the year.

The business park offers free access to four different gym facilities and complimentary daily bus transportation that travels to and from the Skytrain station and Brentwood Mall.

As a regular full-time employee, you are eligible to receive a comprehensive benefits package that includes an employer match RRSP program for eligible employees.

Essential Position Functions

  • Proactively promotes new company offerings to customers.
  • Creates quotes and processes orders for new and existing customers for T2’s products and services.
  • Closes sales opportunities and achieves individual and team sales targets.
  • Provides documentation to support closed sales and processes shipping requests for product fulfillment.
  • Promptly responds to incoming customer order requests and team members’ requests.
  • Follows up on deliverables owed to customers and co-workers.
  • Proactively anticipates and responds to client needs in a timely fashion.
  • Maintains a minimum of bi-annual review of all assigned accounts and serve as the sales transaction owner or T2’s products.
  • Documents customer contacts in T2’s CRM program (SalesForce.com) and maintains accuracy.
  • Assists with developing account strategies in line with the Strategic Selling principles and territory plans.
  • Proactively obtains training on products, services, pricing models, parking industry, and contract terms and achieves product-training certifications as required.
  • Supports external team members with internal communications and activities.
  • Demonstrates in depth customer, product, and company knowledge.
  • Maintains knowledge of and adheres to company organizational procedures and policies regarding pricing, deliveries, warranty service, sales terms, forecasts, records, reports, and vacation scheduling.
  • Provides exceptional internal and external customer service.
  • Non-Essential Position Functions
  • Other duties as assigned.

Supervisory Responsibilities

None at this time.

Education and Qualifications

  • A minimum of five years of sales experience, administrative experience, and/or legal administrative experience required.
  • Grade 12 or higher-level education is required.
  • Experience working with Salesforce.com is preferred.
  • Must have exceptional time management skills.
  • Must have strong people skills and the ability to build relationships effectively.
  • Travel to the US and other parts of Canada is required.

Knowledge, Skills, and Abilities

  • Extensive knowledge of T2’s software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
  • Knowledge of the parking industry, which can be obtained through intellect and dedication to gain such knowledge.
  • Ability to sell, learn, and adapt to changes in technical equipment and software.
  • Experience in roles with a high level of accountability and confidentiality.
  • Excellent written and verbal communication skills as well as comprehension.
  • Solid organizational and time management abilities, including ability to prioritize multiple tasks.
  • Ability to set priorities and demonstrate initiative.
  • Ability to push self to constantly improve.
  • Ability to maintain a positive attitude and enthusiasm.
  • Ability to respond to common inquiries or complaints from customers and staff.
  • Strong ability to effectively present information and respond to questions from customers, management, and staff.
  • Ability to calculate and apply basic mathematic skills.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
  • Ability to prioritize tasks and tactfully negotiate priority with end users.
  • Ability to coordinate with multiple departments and understand finance terminology.
  • Ability to critically analyze a problem, process, or system and suggest a solution.
  • Ability to create quotes and process orders quickly and accurately.
  • Ability to work under deadline pressure and extra hours if needed.
  • Ability to work independently as well as part of a team.
  • Intermediate proficiency with all Microsoft Office products is required.

Certificates, Licenses, Registrations

None.

We thank you in advance for your interest in this position; however only candidates who are considered for an interview will be contacted.

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