Account Manager (Remote, US)
The Account Manager is responsible for managing the relationship of existing assigned T2 customer accounts, renewing existing customer contacts, and selling add-on solutions per an assigned quota to assigned customers. The account manager works to understand the needs of customers, provides important customer updates, presents T2 solutions to improve customer operational needs, and helps ensure customer satisfaction.
Essential Responsibilities:
- Establish good rapport with customers and maintain regular contact according to targeted frequency with assigned accounts.
- Fulfills a regularly scheduled checklist of items to be covered with clients, such as current company initiatives.
- Proactively obtains training on products, services, pricing models, and contracts.
- Identifies client issues, creates plan for follow-up and stays on top of these issues.
- Ascertains whether clients have successfully adopted products and services.
- Develops add-on sales pipeline and opportunities and fulfills an assigned quota.
- Follows up on customer needs in a timely manner.
- Delivers sales presentations, product demonstrations, and sales proposals.
- Introduces client to new company offerings and pricing changes.
- Works with business development, marketing, customer service, and other internal departments to ensure accounts are well-served.
- Fully documents customer contacts in T2 Systems’ CRM program (Salesforce.com).
- Provides input to Engineering and Marketing based on knowledge of the marketplace gained from interaction with customers and prospects. Keeps abreast of industry trends / issues that may impact T2’s clients’ operations.
- Utilizes Salesforce.com and maintains the highest levels of data integrity.
- Conducts after-order follow-up.
- Maintains knowledge of and adheres to company organizational procedures and policies regarding pricing, deliveries, warranty service, sales terms, forecasts, records, reports, vacation scheduling, and so on.
- Works with the Account Management team to document and improve process efficiency.
- Works with the Account Management team to follow up on and complete Account Renewals on accounts.
- Establishes friendly business and personal relationships with all potential customers for all assigned product lines in the assigned territory.
Qualifications:
- Extensive knowledge of T2’s software products, services, and processes are required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
- Extensive knowledge of various operating systems, software products (e.g., word processors, spreadsheet programs, etc.).
- Strong time management skills.
- Inquisitive approach to problem-solve customer needs.
- Proven experience in a sales position.
- Ability to maintain sales pipeline and accurate forecast sales opportunities.
- Knowledge of the parking industry strongly preferred.
- Ability to push self to constantly improve.
- Ability to maintain a positive attitude and enthusiasm.
- Ability to read, analyze, and interpret financial reports, business, professional, and technical documents.
- Ability to write presentations, articles, routine reports, proposals, and correspondence.
- Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff.
- Ability to calculate figures and amounts such as discounts and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
- Ability to prioritize tasks and tactfully negotiate priority with end users.
- Ability to work under deadline pressure and extra hours if needed.
