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A/R Collections Specialist (Indianapolis, US)

T2 Systems

About T2 Systems

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Job Summary

The Collection position works closely with Sales and Finance to establish strong working relationships with our customers. Some people love getting to the bottom of things – chasing down claims, resolving issues, digging through the details to identify discrepancies and needs. It takes a love of the details to do this job well. This position will review accounts to insure customers are remitting within terms and resolve discrepancies on assigned accounts timely.

Responsibilities

  • Runs/Reviews Aged Accounts Receivable reports.
  • Business to Business collection calls on delinquent accounts and documentation of contact with customer.
  • Works within the Collection Plan of GP to make sure that all customers are being reached out to as needed, with 30, 60, and 90 day notices as well as making phone calls on past due balances.
  • Documents when customers are nonresponsive and recommends escalation to management.
  • Conducts monthly collection calls with our larger customers.
  • Research/Investigate issues with accounts, including pulling information from Salesforce, Financial Force, Great Plains, Wells Fargo payments, email communication, etc to resolve billing issues.
  • Be first point of contact for Finance Department - Answering incoming calls and customer email messages.
  • Assist in answering both internal and external inquiries as well as reconciling POs on customer’s accounts in a timely and accurately manner.
  • Works with Sales to complete required reversals to resolve customer billing issues. In addition, work with Finance for needed credit memos and forward to customer as needed.
  • Fulfills customer requests for invoice copies and account information.
  • Assists when necessary in reconciling invoice collections for annual Connect event.
  • Works with Sales and Accounting to streamline quote to collection revenue cycle process.
  • May assist in preparing customer invoices to be mailed out when necessary.
  • Provides support to Controller and Chief Financial Officer’s special projects, including, but not limited to annual independent audit as needed.

Education and Qualifications

  • Minimum of 2-4 years of collection experience
  • Detail oriented with excellent written, verbal and interpersonal communication skills
  • Proficiency in Microsoft Excel including workbook organization, worksheet design, worksheet linking / referencing; and formula creation and efficient usage
  • Basic level of proficiency in Microsoft Word

Work @ T2 Systems

  • Health & Wellness: We offer competitive medical, dental, and vision coverage, health spending accounts, and health and wellness education sessions. Because your well-being is important to us.
  • Retirement Plans: As a forward-thinking company, we see the value in planning for the future. So we help you plan for yours with 401(k) (US) and RRSP (Canada) plans with employer match.
  • Work-Life Balance: We understand that burnout is real and that work-life balance is important. Which is why we offer 3 weeks paid vacation upon starting, as well as flexibility to work remotely.
  • Events & Activities: Part of having a good work-life balance is having fun, which we love to do! Whether it’s a party, a potluck, or a game of ping pong or foosball, we know how to have a good time.
  • Snacks & Drinks: Working smart works up an appetite, and we’ve got you covered. Our offices are fully stocked with snacks, fresh fruit, coffee, tea, soda, and beer on tap.
  • Open Communication: In addition to having regular “state of the company” updates, our leadership team’s doors are always open – including our CEO – because winning as a team starts at the top.
  • Amazing people to work with!

We invite all qualified candidates to apply. Please note, you must be eligible to work in the USA to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

T2 values diversity and is committed to building a workforce comprised of individuals with different backgrounds, experiences, and identities. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at T2, where employment is based upon capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, veteran status, genetic history, sexual orientation, or any other protected characteristic as established by law. We strive to create an inclusive culture that empowers individuals to thrive, try new things, and grow together as one T2.

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