The Core Technology Account Manager is a member of the Inside Sales team, and will be responsible for managing and executing transactional sales orders while following established sales processes as well as assisting sales team in supporting internal and external relationship management, retention, and growth of current accounts. They will be responsible for proactive outreach programs such as product upgrades, new products releases, and targeted sales programs to existing accounts.
The ideal candidate will be extremely professional in work ethic and personal presentation, possess strong communication and organizational skills, and thrive in a fast-paced High Tech environment, while juggling the demands of a targeted sales territory.
Significant Job Responsibilities
Sales quoting and order processing
Providing exceptional internal and external customer service
Increasing sales volume
In depth customer, product and company knowledge
Exceptional time utilization
Maintaining data integrity in CRM tool (SalesForce)
Essential Position Functions
Maintains a minimum of biannual review of all assigned accounts and serves as the sales transaction owner for T2’s products.
Proactively obtains training on products, services, pricing models, parking industry and contract terms.
Achieves product training certifications as required.
Accepts personal responsibility for following up on deliverables owed to clients and co-workers.
Proactively promotes new company offerings.
Promptly responds to incoming customer order requests and team members requests.
Proactively anticipates and responds to client needs in a timely fashion.
Creates quotations and processes orders for new and existing customers for T2’s products and services.
Closes sales opportunities and achieves individual and team sales targets.
Provides documentation to support closed sales and process shipping requests for product fulfillment.
Fully documents customer contacts in T2’s CRM program (SalesForce) and maintains them for accuracy.
Utilizes Salesforce and maintains highest levels of data integrity.
Maintains knowledge of and adheres to company organizational procedures and policies regarding pricing, deliveries, warranty service, sales terms, forecasts, records, reports, vacation scheduling, etc.
Assists with developing account strategies in line with the Strategic Selling principles and territory plans.
Supports external team members with internal communications and activities.
Minimal travel to the US and other parts of Canada may be required.
Note: The statements contained herein describe the essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Non-Essential Position Functions
Other duties as assigned.
None at this time.
Education and Qualifications
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum five years of sales experience, administrative experience, and/or legal administrative experience would be a strong asset.
Grade 12 or higher level education is required.
Experience working with Salesforce is preferred.
Experience with all Microsoft Office products required.
Knowledge, Skills, and Abilities
Extensive knowledge of T2’s software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
Ability to sell, learn, and adapt to changes in technical equipment and software.
Knowledge of parking industry, can be obtained through intellect and dedication to gain such knowledge.
Experience in roles with a high level of accountability and confidentiality.
Strong people skills and the ability to build relationships effectively.
Excellent writing, speaking, comprehension, organization, time management and interpersonal skills.
Ability to set priorities and demonstrate initiative.
Ability to push self to constantly improve.
Ability to maintain a positive attitude and enthusiasm.
Ability to respond to common inquiries or complaints from customers and staff.
Strong ability to effectively present information and respond to questions from customers, management, and staff.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
Ability to prioritize tasks and tactfully negotiate priority with end users.