IT Helpdesk Administrator (Indianapolis, US)

T2 Systems

T2 continues to be the largest parking technology provider in North America, with more than 23 years in the parking management industry and currently serving thousands of parking professionals. T2 integrates the best people, processes and technology for powerful, high performance and secure parking solutions. Its open technology and processes are used to manage more than 200 million parking transactions for over $2 billion annually across all 50 states and nine provinces in Canada. For more information about T2 Systems, visit

Summary of Position Functions

This position works with our Corporate technology that enables are employees to support our customers and complete their duties. In addition to servicing employee operated technology, this position will also be responsible for light server duties and cloud based administration of the systems that support our Corporate technology stack.

Essential Position Functions

  • Provides management, maintenance, monitoring, and support for all corporate systems and sites managed by the IT department.
  • Provides computer and network support relating to software and hardware problems reported by internal and external customers.
  • Maintains a positive rapport with internal and external customers concerning their technology needs.
  • Troubleshoots, repairs, maintains, installs, and performs testing activities on a wide range of networking equipment, computer equipment, peripherals, data communication, and computer network systems.
  • Independently identifies the need for and creates documentation for end users and IT-department-internal use including technical, policy, and procedure documentation.
  • Performs preventive maintenance for computer, data communication, and/or peripheral equipment. Uses computer-aided diagnostics as needed to locate malfunctions.
  • Maintains an accurate software and hardware inventory.
  • Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors).
  • Maintains a superior level of knowledge of operating system and application software being used to provide high levels of support to users and systems.
  • Monitors users, evaluates efficiency of software/hardware usage, and provides feedback and training to make them more efficient.
  • Installs new software applications or hardware, coordinating assistance from third parties when necessary.
  • Adds and maintains users on the network; assigning application access, ensuring security, and maintaining their configurations within standards. Adds and maintains user membership in groups as requested.
  • Ensures that all applicable Internet Standards, Best Practices, and RFC’s are met and that T2 does not intentionally violate any standards that would place our domains in jeopardy.
  • Participates in meetings, providing input and suggestions.
  • Utilizes technology to provide staff with a fast, accurate, and secure method of gaining access to information so they can provide service in the fastest and most efficient manner possible.

Non-Essential Position Functions

  • Other duties as assigned.

Supervisory Responsibilities

  • None at this time.

Education and Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associate’s degree (AA), Bachelor’s Degree (BA/BS) in Computer Technology, Computer Science, Computer Engineering, or a related field; or a minimum of 3 months of experience working in Information Technology.
  • Working experience with cloud-based services such as Office 365 and Cisco WebEx a plus.
  • Working experience troubleshooting and deploying Microsoft Windows desktop and laptop machines.
  • Working experience with light server-duty tasks such as Active Directory, file system permissions, and network shares.
  • Working experience remotely supported computer systems.
  • Working experience provisioning, inventorying, and tracking company assets.

Key Technology Requirements

To be successful in this role, a candidate will be adept at:

  • Understanding IT services and equipment as related to a private, cloud-based solution.
  • Microsoft Office 365 Suite, including Outlook, OneDrive, SharePoint, Word, Excel and PowerPoint.
  • Windows 10 and Windows 8 Desktop support and deployment of new laptops and enterprise employee equipment.
  • A Cisco Phone system comprised of Cisco Unified Communications Manager (CUCM), Cisco WebEx Conferencing, Cisco Contact Center Express (CCX), as well as the associated client software. This is an existing system with support contracts in place with experienced Cisco engineers on call. In this role, anything beyond basic troubleshooting and day-to-day actions like adding a phone or entering a holiday greeting will be done with outside assistance.
  • Networking comprised of Cisco Routers, Cisco Switches, Cisco ASA’s, Cisco Wireless controllers and Wireless Access Points. As with the phone system, anything beyond typical day-to-day operations like adding a firewall rule or a port to a VLAN will be done with assistance of an internal Infrastructure Analyst
  • Writing and modifying PowerShell scripts for system monitoring and maintenance.
  • Prompt recognition of and reaction to problems within the environment both during regular business and after hours in support of 24x7x365 solutions.
  • Planning, managing, and executing small IT projects as a part of a small dynamic team.
  • Managing inter-personal relationships with stakeholders and internal customers.
  • Assisting and maintaining compliance standards as related to PCI-DSS and other regulatory compliance as necessary.

Knowledge, Skills, and Abilities

  • Knowledge of various operating systems, software products (e.g. word processors, spreadsheet programs, etc.), relational database management systems, file formats, etc. is required and can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
  • Strong interpersonal skills and a strong customer support focus.
  • Ability to read, analyze, and interpret general business, professional, and technical documents.
  • Ability to write presentations, reports, proposals, and correspondence.
  • Ability to effectively present information and respond to questions from prospects, customers, management, and staff.
  • Ability to calculate figures and amounts such as discounts and percentages.
  • Ability to solve practical problems and deal with a variety of variables.
  • Ability to prioritize tasks and tactfully negotiate priority with end users.
  • Ability to work under deadline pressure and extra hours as needed, as well as participate in regularly scheduled off-hours, late night / early morning / and weekend scheduled and unscheduled outages.
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