Due to its tremendous growth, TIBA Parking Systems is seeking a Technical Support specialist for its Columbus, OH office. TIBA is looking for an enthusiastic individual to join a team of experienced parking professionals supporting and servicing a growing Dealer and Customer base.
Improve system performance by identifying problems; recommending changes.
Use high mechanical, electrical and electronic skills to perform remote support, guide field technicians to perform replacement and repairs (to sub-assembly/ component level) of computer terminals, microprocessor components, peripherals and associated/designated communications and information management equipment.
Assist projects that require on-site support of infrastructure and/or application execution for successful completion.
Other duties may be assigned.
Associate’s degree in electronics-related field; working knowledge of computers, networking, software (Windows 7, Windows 10, Windows server, SQL), RS232, RS485 serial communication methods for computers and devices; Remote diagnostic & troubleshooting experience;
Problem solving, phone skills, verbal communication and customer service focused, ability to work well in a team and attention to detail.
Must be able to work without direct supervision and prioritize workload;
Ability to prioritize and manage many open cases at a time; excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess an issue and guide for possible solutions.
3-8 years of experience, previous PARCS experience is a plus.
Physical Demands: Ability to move/lift repairs weighing up to 25 lbs
Work Schedule Demands: This is a 40 hour per week position within the hours of 8 a.m. – 5 p.m., M-F. Overtime may be required based on workload.
Travel Demands: 10-30% travel throughout N. America, with limited travel on weekends.
Working Conditions: Most of this employee’s time will be spent in a climate controlled office. Occasional time will need to be spent at customer site or with field service technicians.
Technical support for dealer organization; diagnosis and troubleshooting support for customer systems; maintain Helpdesk requests and related documentation, technical schematics and diagrams; assist remotely or face-to-face in the implementation of communication equipment, including peripherals, associated software and applications, to support business requirements or implement new technologies.
Competitive compensation, benefits provided.
Submit resume, with salary expectations, to careers-US@tibaparking.com