Technical Support Specialist (Columbus, US)

TIBA Parking Systems

Due to its tremendous growth, TIBA Parking Systems is seeking a Technical Support specialist for its Columbus, OH office. TIBA is looking for an enthusiastic individual to join a team of experienced parking professionals supporting and servicing a growing Dealer and Customer base.

Job Description

  • Improve system performance by identifying problems; recommending changes.
  • Use high mechanical, electrical and electronic skills to perform remote support, guide field technicians to perform replacement and repairs (to sub-assembly/ component level) of computer terminals, microprocessor components, peripherals and associated/designated communications and information management equipment.
  • Assist projects that require on-site support of infrastructure and/or application execution for successful completion.
  • Other duties may be assigned.

Requirements

  • Associate’s degree in electronics-related field; working knowledge of computers, networking, software (Windows 7, Windows 10, Windows server, SQL), RS232, RS485 serial communication methods for computers and devices; Remote diagnostic & troubleshooting experience;
  • Problem solving, phone skills, verbal communication and customer service focused, ability to work well in a team and attention to detail.
  • Must be able to work without direct supervision and prioritize workload;
  • Ability to prioritize and manage many open cases at a time; excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess an issue and guide for possible solutions.
  • 3-8 years of experience, previous PARCS experience is a plus.

General

  • Physical Demands: Ability to move/lift repairs weighing up to 25 lbs
  • Work Schedule Demands: This is a 40 hour per week position within the hours of 8 a.m. – 5 p.m., M-F. Overtime may be required based on workload.
  • Travel Demands: 10-30% travel throughout N. America, with limited travel on weekends.
  • Working Conditions: Most of this employee’s time will be spent in a climate controlled office. Occasional time will need to be spent at customer site or with field service technicians.

Other Notes

Technical support for dealer organization; diagnosis and troubleshooting support for customer systems; maintain Helpdesk requests and related documentation, technical schematics and diagrams; assist remotely or face-to-face in the implementation of communication equipment, including peripherals, associated software and applications, to support business requirements or implement new technologies.

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