Technical Support Engineer (Barcelona,ES)

Wolrdsensing

Job description

Worldsensing is a widely recognized IoT pioneer who provides Operational Intelligence to cities and industrial companies.

We are looking for a highly motivated and energetic professional, dedicated to understand and meet the customer’s needs. This person will be responsible to give technical support in relation to Fastpark to external clients, to the sales team and to project management, both before and after the implementation, ensuring customer satisfaction during the whole process.

Responsibilities will include:

  • Helpdesk. Providing first line technical support by telephone, email, and remote connection
  • Monitoring and maintaining computer systems and networks
  • Talking customer through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting problems and diagnosing and solving hardware or software faults
  • Replacing parts as required
  • Providing support, including procedural documentation and relevant reports
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritizing and managing many open cases at one time

Competencies

  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Problem-solving skills
  • A strong customer focus
  • The ability to prioritize your workload
  • Attention to detail

Requirements

  • Technical degree preferably in Computer Science, Telecom or Electronics
  • 2-5 year work experience in technical field support roles that require frequent interaction with customers, with products that include hardware, software, and networking
  • Experience in similar positions will be considered
  • Knowledge of computer networking
  • Knowledge of server administration and Linux / Windows.
  • Practical knowledge of web-based APIs and front-end web-based technologies (HTML, CSS, Javascript, …)
  • Knowledge of script programming
  • Strong language skills in English and a native/bilingual level of Spanish
  • Willingness to travel

We offer

  • Full-time employment
  • Competitive salary
  • Great work environment
  • Beautiful new office space in Sants (Barcelona)
  • Work in a company that has been labeled as one of the organizations actively shaping the Smart City ecosystem and pioneering the Industrial Internet.
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