Dallas ACS - A Xerox Company, is making the first step in every journey easier for travelers who use the Geneva Airport by providing more timely and personalized information before their trip begins. Xerox, which acquired ACS in 2010, will replace Geneva Airports entire parking management system for its 20 parking lots featuring more than 7,000 spaces including walk-up pay stations, parking guidance and a global monitoring and management system which will connect with the rest of the airports computer systems.
As part of a two-year contract, travelers will be also able to receive information about flight delays, gate changes or customized information when they arrive at the airport parking lot.
By incorporating parking into the travel process from the beginning, Xerox is giving our customers information that makes their trip better right from the start, said Guy Marguet, project coordinator, Geneva Airport. That helpful information can start even before the traveler leaves home.
By working with Xerox, the airport will know when passengers arrive and will be able to tailor specific messages to them through electronic message boards when they park and eventually through their smartphones. Online reservations for parking spaces and utilizing automated license plate recognition to match vehicles to travelers, passengers flying out of Geneva Airport will have access to more information sooner.
Once travelers arrive at the airport, more convenient parking options will greet them. Passengers will be able to pay with a tap or wave of a credit or debit card or with a smart phone with a built in electronic wallet. Payment terminals will also be more intuitive enabling travelers who speak different languages the ability to benefit from the upgrades.
A travelers journey begins well before they arrive at the airport, said Marguet. By giving people more information before they leave home and more once they arrive and park, passengers will have a better travelling experience. The system is designed to help travelers, and the airport, before after and during their journey.
The web-based system includes new entry and exit terminals, walk-up payment machines, the ability to integrate with other airport systems and video monitoring of car parks and payments. The system is designed to grow with Geneva Airports expanding needs and offer future services. For example a travelers boarding pass could be used for entering and exiting the parking lot and to better target specific travel information to that customer when arriving at the airport.
By making parking an integral part of the travelling process, just like checking baggage, boarding and security, Xerox is able to help Geneva Airport provide customers with a more complete and better passenger experience, said Cees de Wijs, group president, International Transportation and Government, Xerox.
Xerox has successfully managed and operated parking systems in more than 30 cities in the United States and 300 cities in Europe including nearly 100 jurisdictions in the United Kingdom during the past 40 years. Xerox is the largest provider of transportation services to governments worldwide, with projects in more than 30 countries.
With sales approaching $23 billion, Xerox is the worlds leading enterprise for business process and document management. Its technology, expertise and services enable workplaces from small businesses to large global enterprises to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.