Amano McGann, the leader in parking automation and revenue control and Umojo, the leader in parking garage call center automation, have partnered up to provide a completely automated remote garage management platform designed to lower labor costs, reduce open ended tickets, and provide key metrics and business intelligence to owners and operators.
Through integration of Amano’s OPUSuite Software and Umojo’s Garage Resource Management (GRM) platforms, customers are able to get real-time stats, call reports, and financial information about their facilities.
Amano’s OPUSuite allows for the remote management of any number of facilities with consolidated reporting, dashboards and alerts with remote gate vends, negotiated rate and more. All detail is maintained in the Microsoft Cloud database for reporting and auditing purposes. "Umojo paired with OPUSuite will allow Amano to offer its clients a world class call center and central command center application unrivaled by anything on the market" stated Joe Survance Sr. Vice President, Marketing and Business Development for Amano McGann. “Now all the information needed is at your fingertips along with voice and video communications.”
Umojo’s cloud based call center platform allows operators to fully automate their facility without having to build a physical call center. Agents simply need a PC with an internet connection and a headset to take calls from anywhere. By integrating Umojo’s HD VoIP intercoms and HD camera systems for real-time video, agents get the full picture of what is happening in the garage, and have the ability to control the facility’s revenue control equipment remotely via integration with OPUSuite. Umojo traces all incidents including gate vends providing the best in class reporting and analytics, as well as audio and video recordings for all calls.
“Umojo is very excited about partnering with Amano McGann to provide the tightest integration available in the parking industry. It truly provides an end to end solution for owners to automate garages, and know exactly what is happening at their properties, while still maintaining a good customer experience” said Rick Neubauer, Founder and CEO of Umojo. “The partnership is a logical step for both companies to provide a forward looking approach to automation and enhance the customer experience through the Microsoft Azure Cloud."
About Amano McGann
Amano McGann, Inc. is a member of the Amano Group a worldwide organization with annual revenues in excess of $900 million. As world leaders in the manufacturing and distribution of hardware and software solutions for the parking industry, Amano McGann distributes nationally through branch offices and an authorized dealer network and provides a level of service and experience unmatched in the industry. For more information about Amano McGann’s integrated solutions contact firstname.lastname@example.org
Umojo provides a hosted garage automation solution through a cloud based communications suite that provides the most efficient technologies at a fraction of the cost of today’s current communication technologies. Features include a hosted call center, garage incident management, HD video, HD intercom, online reservation integration, revenue control integration, and LPR. With a full suite of call center metrics, incident reporting and analytics, Umojo provides a turn-key command center platform, built for parking from ground up. For more information, please contact email@example.com, or call +1-866-392-6266.