The Meet & Greet operation is a first for the airport and is part of a large scale transformation and expansion of services. Meet & Greet is a car parking service that offers customers a more personal touch and many benefits linked to taking the stress out of travel. Priced competitively and in line with other car park products, it has been introduced following the recent passenger growth at Cardiff Airport and complements recent improvements to the terminal.
Meet & Greet customers pre-book their vehicle online and on arrival at the Airport, follow signs and drive straight into the designated Meet & Greet zone. The latest technology digitally processes the vehicle, checking in the booking and takes a series of digital images so that the state of the vehicle is recorded on arrival and guaranteed for the duration of the customer's stay.
Then, customers simply drop off heir car keys at the reception, which is located directly opposite the terminal, and head straight to check-in. Our trusted team members park the vehicle in a safe and secure on-site location, where it remains throughout the trip.
Customers using the premium service pass through one of the DRS Canopy systems and have their vehicle imaged in full HD with our latest 4th Generation DRS Camera's and then have the benefit of parking a short walk from the Terminal front.
At the moment of entry to the Drop off area, the vehicle's registration is captured by our integral ANPR camera and is matched with the Customer booking information, which is broadcast to display screens in the Meet & Greet reception, advising Customer service staff of the Customers arrival for check-in.
The Vehicle DRS unit is being used by the Airport to accurately document the condition of the Customer's vehicle when they drop off the car and as an extra measure the Meet & Greet staff again take the vehicle through the system on its return from the storage compound prior to collection by the Customer.
This two stage process ensures that there is a full and accurate record of the vehicle's condition whilst it is in the care of the Airport Meet & Greet service and means that any complaints or issues raised about vehicle damage can be quickly investigated and addressed.
Deb Barber, CEO of Cardiff Airport, said: "Our commitment at Cardiff Airport is to offer customers an enjoyable and memorable experience, and this is reflected in the many improvements made over the last year. This new Meet & Greet service takes all of the stress out of airport parking and, using the latest technology and personal service, our customers can jet off knowing their vehicle is safe and secure in our care."
Alun Cockroft, Commercial Director of ANPR International, said: "We are delighted to have been working with Cardiff Airport over the past 12 months, in association with our technology partner ANPR International, the new Meet & Greet service will set the standard for other airports to aspire in regards to a truly customer focused service which offers the highest standards and convenience to the Airport passenger."
About ANPR International Ltd.
Formed in 2005, ANPR International is a Company driven to provide innovative, reliable and cost-effective Automatic Number Plate Recognition (ANPR) technology solutions.
Our technology has been developed based on two decades of understanding traffic management and control issues taken from a range of sectors; both public and private.
We have proven strengths in delivering this technology in a cross-section of applications including Parking Management & Enforcement, Security, Access Control and Pay & Display.
The range of products and services we have available have been designed and developed in-house, to meet the specific requirements of the markets we support; this has evolved into the eyeTRAFFIC™ vehicle management system.