Every valet operation faces claims from customers. Automated Valets award-winning operating system, AVPM, has many features that prevent false claims and protect the operator from revenue loss and the latest is the Claim Tracking feature.
With the installation of AVPM, an operator can apply Garage Access Control and Virtual Data Entry systems along with digital imaging to prevent damages and customer claims. These features protect cars at entry and exit and protect the operator by scanning the vehicle, decoding the make, model and VIN number of the vehicle and recording any previous damages. However, accidents happen, and claims, real or fraudulent, must be addressed.
The Claim Tracking feature provides a process for claim information to be entered and monitored by AVPM. From the moment a claim is filed until its resolution, AVPM will track its progress and notify staff and management of changes in status. When a claim is filed, images from the vehicle, recorded digitally, will be uploaded to the system and saved until the claim has been resolved. Management will be made aware that the claim has been filed.
Automating the claims process saves the operator time and money. The Claim Tracking feature minimizes unnecessary paperwork and speeds reporting. All parties have the information to address the issue immediately.
Damage claims are a serious drain on the resources of a valet operation. If after all efforts have been made to avoid accidents and prevent false claims, a tracking system will decrease the man hours spent handling them.
Automated Valet Founder and CEO Ken Gulec says this feature is a valuable tool for any valet operation. The cost of handling any claim is expensive, he says. Claim Tracking puts the power in the hands of the staff and operator to handle issues quickly and appropriately.