BPA re-launch Charter to promote professionalism and standards in the Healthcare sector

- United Kingdom

The British Parking Association has today re-published its Charter for Healthcare Parking.

First published in 2010, the Charter aims to strike the right balance between being fair to patients, visitors and staff ensuring facilities are managed effectively for the good of everyone.

The Charter is aimed at both managers of healthcare facilities and car park operators. The BPA are keen for both to recognise the importance of car parking policy in terms of the wider transport strategy and the need to manage traffic and parking in line with demand and environmental needs.

The BPA aims to increase public confidence in parking and parking management through the setting and raising of standards across the sector. We believe that providing, managing and charging for parking at healthcare facilities needs to be seen in the context of delivering a better and fairer service to users.

Whilst many people attending healthcare facilities, either as patients or visitors, expect car parking to be free, the limits on space, costs involved and demand for spaces means that car parking needs to be managed properly. Often the most effective way to do this is by charging for parking.

This recognises:

  • the value of a car parking space
  • the needs of other users of the facility
  • the environmental impact of driving and
  • the need to maintain and improve car parks by reinvesting income.

We believe that both managers of healthcare facilities and car park operators should recognise the importance of professionalism in delivering their services and providing a high standard of customer care and we encourage both to sign up to this Charter and to abide by its letter and spirit.

A number of NHS Trusts and car park operators have already added their names to the Charter. A full list along with the Charter itself can be found on the BPA website.

For further information and to sign up, please email Dave Smith or call 01444 447 316.

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