Last year, Cale achieved two major milestones in the US market.
The first was passing the 10,000 installed terminals threshold. In fact, more than 11,000 terminals were installed throughout the country by the end of 2011. The company should surpass the mark of 13,000 installed terminals before the end of this year.
The second milestone was the expansion of the CALE Help Desk and Call Center programme, in which trained Cale agents answer calls from terminal users and field questions about multiple municipal parking programmes.
The service also includes online logging and tracking of terminal maintenance and dispatching of field service technicians utilising smartphone apps for ticket updates.
After launching the service for Chicago in 2009 and handling more than 100,000 parking calls, Cale now takes all inbound parking calls in the cities of Baltimore, Maryland; Portland, Oregon; Indianapolis, Indiana; Akron, Ohio; and the Baltimore County Revenue Authority.