Chauntry provides stability as London Luton Airport transforms its parking online

London Luton Airport (LTN) is no stranger to change. As the UK's 5th largest passenger airport, London Luton has experienced significant growth and is fast becoming the airport of choice for the majority of travellers seeking low cost routes to over 90 international destinations, including services to Europe, Africa and the Middle East.
Home to some of Europes largest low cost airlines such as easyJet, Ryanair and Wizz Air, London Luton welcomed 9.5 million passengers last year and looks set to continue growing passenger numbers this year. One million passengers alone travelled through the Airport in July 2011.

Its a long way from the new "Luton Municipal Airport" which opened in 1938, and the post war growth of the package holiday. Following the ground-breaking public-private partnership in 1998, London Luton Airport is publicly owned but is operated, managed and developed by a private consortium, London Luton Airport Operations Ltd (LLAOL).
luton airport.pngThis arrangement has resulted in significant investment in infrastructure both in and around the Airport. When Railtrack opened the new 23 million London Luton Airport Parkway station in 1999, delivering passengers to the terminal via the Thameslink line & courtesy buses, the journey using the "Luton Airport Express" was possible in less than 60 minutes from Central London. This was followed by the opening of a new 35 million Passenger Terminal Development in 2005, and a change in ownership to ACDL, the current owners, a company owned by Abertis Infraestructuras (90%), and Aena Internacional (10%)*.

This growth has also had a major effect on parking at the Airport. With almost 7,500 spaces on site shared between short, mid and long term options the Airport offers a range of parking choice for passengers.
Booking parking spaces direct with the Airport online is a service that London Luton first introduced in 2008. Last year, the board made the decision that they required a booking solution that was more airport centric, enabling them to access sophisticated functionality that would develop their customer relationships and offer a whole range of services around parking to enhance the passenger experience.

As Chauntry specialises in pre-booking solutions designed for parking in an airport setting, the match was obvious. Providing London Luton with the ability to sell parking using its market leading solution ParkspaceTM, the solution not only supports pre-booking for the car parks, but provides wrap-around services and additional features for passengers.

Rupert Lawrie - Commercial Director of London Luton, said, We are committed to delivering the best possible service to our passengers and that starts from the moment they decide to fly via London Luton Airport. Our online booking channel for parking has been enormously successful and our aim is to build on this success with added value and more options for travellers. ^

An important consideration for the Airport was the fact that this channel was already central to its parking operations and that transition to a new solution would need to be seamless and have no impact on the day to day service. Chauntrys experience in moving clients to their cloud platform proved invaluable in this.

London Luton Airport staff easily adapted to the flexibility of the Parkspace solution and Chauntry successfully transitioned all existing bookings to the new system which allowed the Airport to go-live with a whole new platform, without a break in service for customers.

Neil Hogarth Chauntry Chief Operations Officer says, Our implementation team is very experienced in supporting our clients through change. Change can be a very daunting for some and our project planning and processes examine all aspects of this change to ensure a smooth and successful outcome for our clients.
pre booking.png
Neil Hogarth Chauntry Chief Operations Officer says, Our implementation team is very experienced in supporting our clients through change. Change can be a very daunting for some and our project planning and processes examine all aspects of this change to ensure a smooth and successful outcome for our clients.

Theresa Hughes Chauntry Chief Executive Officer added More than 50% of our clients have been a client for more than 5 years. I believe this reflects not just our continued investment in software development to ensure we are ahead of the curve with our solution, but in our attention to detail when it comes to client care and ongoing involvement with our clients.

*Abertis is one of Europe's leading infrastructure providers with a market capitalisation of some €8bn Euros.

Aena Internacional is the international business arm of Aena, the Spanish national airport and air traffic control organisation owns and operates 47 airports across the Iberian Peninsula with some 155m passengers using its airports. Aena also has operations in Central and Southern America.

abertis airports holds stakes in 30 airports in 9 countries with a global traffic in excess of 80 million passengers a year. After the acquisition of dca, abertis airports becomes one of the largest operators in the world with a notable presence in Europe and America.
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