City of Ann Arbor Adds Credit Card Payments to CDI Handhelds

This feature enables City parking enforcement officers (PEOs) to process delinquent ticket payments for tow-eligible vehicles in the field. Prior to this implementation, the Citys PEOs had to carry separate credit card processing equipment to accept these types of payments. Customers with 4 or more unpaid parking tickets to the City of Ann Arbor that are eligible to be towed can now pay the unpaid tickets with a credit card on the PEOs handheld through the attached magnetic card reader. The customer can then sign for the payment on the handhelds touch screen and receive a printed receipt from the same device.

The City of Ann Arbor also utilizes CDIs industry-first interface with Digital Payment Technologies pay by space meters, allowing officers to toggle between pay by space information, ticket issuance and credit card payments all on the same Casio handheld device.

Ann Arbor wanted their officers to be able to process payments for tow-eligible vehicles in the field without carrying additional equipment, said Stephen Hittman, Chief Operating Officer. This functionality, combined with the Digital interface on the handheld, has allowed PEOs to be even more efficient and also offer customers the opportunity to avoid costly towing and impound fees.

About Complus Data Innovations

Complus Data Innovations, Inc. (CDI) is a recognized leader in the field of Parking Ticket Management solutions. A full service provider of products and services to over 140 municipalities, universities, and airports across the country, CDI offers the proprietary FastTrack ticket management software, state-of-the-art hardware including handheld ticket writers, and 24/7 Signature Service customer support. The companys fully integrated suite of products and services also includes onsite training, delinquent noticing, nationwide DMV lookups, TicketView Imaging service, and secure web-based payment capabilities.