CVPS Awards the Testimonial of the Year to Chumash Casino

Chumash Casino Resort's Director of Transportation gives Service Tracking Systems an award winning testimonial after recent installation.
There is nothing more rewarding than the kind
words of praise and satisfaction coming from a client. With the completion of
the Chumash Casino Resort installation last month, Service Tracking Systems
received another strong endorsement.


It's one thing to have great technology, service and support, but
when our clients experience it, that's what really matters, said Kai Schuette,
CEO of Service Tracking Systems, Inc.


We've been very impressed with your
committed service and support as this is what sealed everything, said Mark
Cheli, Director of Transportation at Chumash Casino Resort.

Below are a few more words from the Director of Transportation at Chumash Casino Resort:

Return on investment

chumash_casino_LG.jpg


Haven't hired any drivers since this system
was installed but have parked more vehicles. Very efficient!!!


We've denied 6 alleged claims in just more
than 30 days alone and have saved about $16K in labor. Once the guest sees a
snap-shot of the pre-existing damage, they just leave without filing a claim.

About Service Tracking Systems, Inc.

STS_logo_200Pixelswide.jpgService Tracking Systems is a world-wide
technology solutions provider with over 500 installations in most major cities
across the US, Canada, Australia, and Dubai. Service Tracking Systems product
suite includes the worlds leading valet parking management software
(iValetParc.net powered by CVPS), proprietary vehicle inspection systems,
license plate based alert software and a full featured bell-desk management
system. Client locations include casinos, hotels, airports, office buildings,
off airport parking, shopping malls, residential communities, and parking
garages.

Service Tracking Systems was the first to
automate the valet parking industry with its CVPS product line, providing valet
operations across the world with innovative valet management tools and market
expertise. Designed by an operator with 30 years of valet parking industry
experience, Service Tracking Systems provides the tools to measure service
levels, streamline operations, minimize damage claims, elevate the customer
service experience and quantify employee performance.

Management and process improvement

"Some employees didn't like the change and wanted or lets say tried to sabotage the system but they quickly found out that our system didnt allow this or they would be caught.

Very easy to look up information on any type, make, etc.. of vehicle and on any computer.

"Our delivery time was 5.7 minutes and now its at 4.9 minutes with less drivers."

"Inputting tickets if very easy and when its busy the turbo key is very fast and you can catch up later."

Training

The valet team is now trained to make any adjustments to the system instead of calling our in-house IT and waiting. Wonderful training on CVPS.

Reports

Gives us real time with proficiency reports on productivity for each driver as most of them like this and some of the bottom performers begun to park more cars.

Customer service

Our guests love the Kiosk and its a must have. Trust me.

LPR module

The LPR is wonderful and is a must as it does most of the work. It even finds when a high-roller comes in and it also lets the security department track a license plate and finds it fast.
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