The Computerized Valet Parking System by Service Tracking Systems is chosen by Casino Queen in East St. Louis to manage their parking operations along with an interface to their casino club card system for additional VIP valet customer service.
Just like a QueenGuests are treated like royalty at Casino Queen in East St. Louis when it comes to valet parking. With their Computerized Valet Parking System (CVPS) by Service Tracking Systems, guests enjoy the convenience of valet parking and VIP reserved parking while parking operators can manage their staff more effectively.
Known to have the loosest slots in the country for the past four years, Casino Queen is a popular destination for residents and visitors of the mid-west. Casino includes restaurants, hotel, entertainment, and a RV park. Members of the Queens Club, enjoy numerous benefits, including VIP reserved parking for qualifying top-tier members.
The CVPS system at Casino QueenThe CVPS system at Casino Queen supports the VIP reserved parking services through an interface to their casino club card system by Aristocrat. Through a swipe of the club card, the CVPS parking system identifies the tier level of the club member and allows entry to the VIP parking nest accordingly. This interface has been used at several popular casino locations, and is quickly becoming a favorite for both parking operators and guests. A casinos most valuable customer quickly gets in the casino doors without having to use valet parking, and their vehicle is parked at the most prime and secure location.
The CVPS system also includes multiple dispatch terminals for faster data entry and vehicle requests. An entry kiosk at the garage entry lane identifies the valet and the valet ticket for each vehicle parked. This feature automatically uploads data that can allow management to identify at any time, how many vehicles are parked over a period of time, along with how many vehicles are parked by each valet. These types of reports make the CVPS system a valuable tool for parking operators to effectively manage their operations and forecast the necessary valet staff needed.
VIP Parking Nests TrendThe VIP Parking Nests are becoming a trend in the casino industry. Club cards benefits are expanding. Allowing for free valet parking, parking credits and VIP reserved parking are popular services that CVPS is offering to an increasing number of clients, said Andy Preas, President of Service Tracking Systems.
About Service Tracking Systems, Inc.Service Tracking Systems computerized valet parking system, CVPS, has been providing valet operations across the world with the highest quality of valet management tools and expertise in the market. Designed by an operator with 25 years of valet parking management experience, CVPS provides the tools to move traditional valet parking operations to a new plateau.
A valet operator can use CVPS to provide superior VIP customer service, streamline operations, minimize damage claims, track operations, and quantify employee performance. Since 1994, our solutions have saved clients hundreds of thousands of dollars, not to mention time.
Service Tracking Systems is a nationwide technology solutions provider with over 400 installations in most major cities across the US, Canada, Australia, and Dubai. Other core Service Tracking Systems products are BellDeskPro and CheckPointLPR. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.
Visit us at www.servicetrackingsystems.net to find out more.