Enhancing public transport through improved bus stops

TRL has developed a new audit method for assessing bus stop quality. T he audit has been piloted on twenty bus stops in Bromley town centre, leading to recommendations being made to the London Borough of Bromley on how the waiting areas could be improved. T he audit service, now available to other clients, will serve as a tool for increasing sustainability, by enhancing the appeal of public transport and encouraging higher levels of usage.
TRL.gifThe audit framework incorporates a comprehensive set of criteria to enable assessment. It covers design aspects, layout, accessibility and personal safety of travellers, and is based not only on guidance from existing literature but also the results of a public attitude survey to discover the importance of different features to users.

T he bus stop audit tool can be applied to other public transport waiting areas, including individual locations or a collection of waiting areas. T he software itself will be incorporated into TRL's Pedestrian Environment Review System (PERS) 2 software, which is due for release in the next few months.
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