New contract for Complus Data Innovations

The city Council Elmira voted to approve a three-year computerized ticket arrangement with Complus Data Innovations of Tarrytown, N.Y.
The arrangement is already very successful, and revenue and the number of tickets written have increased since it was implemented, City Chamberlain David Vandermark said. "We generated more tickets, a tremendous amount, because it's faster and more accurate," he said. "It's a hand-held computer, and all they do is scan your registration right on the windshield. That takes all the data off the bar code and prints the ticket, so you can do them in seconds." As a result, the city is generating about 75 percent more in parking fines, Vandermark said. "If I remember correctly, the number was around $14,000 in the month of September," he said. Also, by going to online payment of tickets, people are paying more quickly and also are paying their older tickets, Vandermark said. Complus sends out reminder notices to ticketed motorists, he said. Even though the city pays a fee to cover postage, it is generating far more money than if it were still doing parking ticket billing on own -- "big time," he said. Complus also has systems in place to track down drivers and vehicles, even if other municipalities are involved, he said. ... Corning uses Complus for its parking tickets and is pleased with the results, City Manager Mark Ryckman said, noting people also can pay their tickets online. "The system works well," he said. "It is just one of the methods used for collections."
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