NSL to begin removals service for Tower Hamlets

Towing is a last resort in Tower Hamlets, and last month the council's cabinet agreed a new parking policy which will in most cases give motorists of illegally parked vehicles a 30 minute grace period before their vehicle is removed from the street.
The customer-friendly improvements to parking policy will be implemented by NSL Ltd. They won the removal and disposal of vehicles contract and will start work 1 June 2010. Their staff have extensive training in customer service, and will employ tact and empathy as they carry out their roles.

Not all illegally parked vehicles are earmarked for removal. It is only those that cause disruption to residents and threaten the safety of motorists, cyclists and pedestrians. This includes vehicles blocking pedestrian crossings, parking in disabled bays and parking in suspended zones.

Coinciding with the launch of the council's considerate parking campaign, which includes a leaflet to help people understand parking signs, and the relocation of the car pound from Poplar to a new site with better transport links in Commercial Road, Stepehn Halsey, Director of Communities, Localities and Culture at Tower Hamlets Council, highlights that the aim of these changes is to get people parking in the right places.

No one likes getting a parking ticket or being towed away, but parking restrictions are there for

a reason and that's why we're encouraging drivers to think before they park. Inconsiderate parking causes real problems on the borough's roads, meaning congestion, accidents and problems for emergency services on route to incidents.

These changes have been made to improve customer service and to make sure that vehicles are removed in a consistent manner and only when necessary.

The removal and disposal contract also deals with abandoned vehicles. Last year Tower Hamlets removed 4,213 vehicles, this number was average compared to other inner London boroughs, but does include a large number of abandoned vehicles.

Special leaflets highlight top tips for safe and considerate parking, along with information about the meaning of parking signs and yellow lines. Residents will be able to view the leaflets online, or pick one up from a local One Stop Shop or Idea Store.

Any surpluses made through parking fines are reinvested into Council services, specifically concessionary fares, which enable the boroughs over 60s to travel for free on public transport, and highway improvements.
NSL Services Group
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