Sheffield car parking heads into a new age of service and security

A solution to Sheffields chronic car parking shortage is about to open and it heralds a new age in customer service and security. The new, 400-space, Castlegate multi-storey car park opened on April 16 and is the third Q-Park car park in the city.
With the new carpark there has been introduced a cluster system where all three car parks, including the Riverside and Station multi-storey car parks, share facilities, services and payment options, as well as high standards of safety and security.

The cluster system has been developed by Yorkshire-based Q-Park to offer motorists a real choice in a very competitive market, at the same time as raising the standard of customer service and security.

The cluster in Sheffield includes a wide range of payment options including residential and corporate season tickets, weekenders and overnights.

The opening of Castlegate marks the first time that Sheffield will have ever experienced such high standards of car parking. For motorists, the new services begin with the distinctively uniformed Q-Park hosts who not only man the Lodges at each car park, but also maintain a highly visible presence to help and offer advice to drivers and their passengers. Q-Park will also be introducing its free loans of baby buggies and umbrellas, as well as installing a heart defibrillator in the Lodge and a range of driving aids.

CCTV cameras will monitor movements within the car park, with images displayed in the Hosts Lodge and also at Q-Parks Central Control Room, where they are recorded and held. Security is also enhanced through the use of the latest computer technology for barriers and payment machines.

As a result of the security measures the new Q-Park Castlegate car park will open with the award of the independent ParkMark certificate and the European Standard Parking Award.

In the coming months work will start on another new multi-storey car park at St. Pauls, in the heart of the city, making Sheffield the first city in the UK to have a cluster of four Q-Park car parks.

The opening of Castlegate and the launch of the Sheffield cluster marks a standard of car parking that the city has never known before. It is not just a new, high level of service for motorists, but it also complements the major regeneration in the city and provides services to meet increased demands, says Q-Park Chief Executive Alan Ashbee.
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