Service Tracking Systems technology welcomed a crowd of thousands at the opening of new Choctaw Casino in Durant, OK last week. Both the CVPS valet and BellDeskPro systems were installed to facilitate valet and bell desk operations at the new $300 million Choctaw Casino Resort.
The Choctaw Casino Resort
The Choctaw Casino Resort is located off HWY 75 in Durant, Oklahoma. The casino offers guests 110,000 square feet of gaming space which houses about 3,000 slot machines, 30 poker tables and 38 table games. If its not gaming guests are after, the 204,000 square feet of hospitality space is complemented with 330 hotel rooms, pools, fitness center and spa.
We are delighted to serve the Choctaw Casino with our CVPS valet and BellDeskPro systems. These front service technologies have been implemented in more than 100 casinos across the US and Canada, commented Kai Schuette, CEO of Service Tracking Systems, Inc. Our 35+ years of experience, reputation and commitment for service excellence ensures that all our clients receive the best products and service available in this industry.
CVPS Valet System
The CVPS system at Choctaw Casino includes an interface to the Aristocrat casino management system. VIP guests receive priority valet service by swiping their player club card at the self-serve valet request kiosk. Valet request kiosks also allow departing guests to initiate their vehicle request from the comfort of the lobby, enhancing customer service and convenience while decreasing labor needs.
The Belldesk System installed at the Choctaw Casino hotel allows for a smooth, fair and accountable bell desk operation. The system automatically assigns fronts fairly and without bias. VIP bellman requests that need immediate handling are moved to the top of the list for rapid service. Fronts are grouped together based on intelligent logic, and the system also accommodates minor services such as deliveries and laundry. Complete records of each transaction are maintained in the history database, and easily accessible by bell captains and management.
About Service Tracking Systems, Inc.
Service Tracking Systems is a world-wide technology solutions provider with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Core Service Tracking Systems products are Computerized Valet Parking Systems (CVPS), HDCamPro, CheckPointLPR and BellDeskPro. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.
Service Tracking Systems first product to market was its automated valet parking system, CVPS, providing valet operations across the world with the highest quality of valet management tools and expertise in the market. Designed by an operator with 35 years of valet parking industry experience, CVPS provides the tools to move traditional valet parking operations to a new plateau. A valet operator uses CVPS to measure service levels, streamline and track its operations, minimize damage claims and quantify employee performance.