Service Tracking Systems Inc. Completes 20 Years

Service Tracking System Inc. Completes 20 Years

As Service Tracking Systems Inc. [STS Inc.] sears past its 20-year landmark this 30th of July, it continues to stay focused on adding more diverse and advanced applications to its product line. With a combined experience of more than 350 years and accompanied by a deep understanding of the game-changing potential of today’s technology, STS Inc. has managed to lead the global parking and hospitality industry with innovative and effective solutions.

In an era where technology seems to be changing on a daily basis, Service Tracking Systems Inc. uses its innovation and industry experience to keep its growth trajectory moving upward. With 20 years of experience, more than 750 clients, 1,000 installations, 1,49,627 users and 2,98,623,440 customer transactions till date, STS Inc. continues to lead the parking industry and beyond.

The team at STS breaks the industry mold of mundane functionality. Working from over 30 cities across the globe, this company defines the word Global. The employees with their varied backgrounds bring a genuinely unique cultural perspective to the table, fuelling innovation that fulfills the needs of companies across continents with ease and accuracy.

Having begun its humble journey with Valet Parking, the company has come a long way.

Kai Schuette, the CEO of STS Inc. puts it best, "What has not changed since we dropped refrigerator-sized 386 IBM machines in small valet booths to help track and account for inventory that was largely managed with a pencil and a cigar box back then, are the problems we were trying to solve. What has changed are the tools now available to us in facilitating that task. An iPhone is clearly more impressive and powerful than a 5lb Symbol scanner with LED display from the mid-90's.

Today, STS has entered the hospitality industry and its many adjacent service tracking systems opportunities. It now boasts of a variety of products that cater to the needs of clients from varied industries across the globe. Here is a look back at everything the company has been able to achieve in the past two decades.

CVPS – This was what started it all. STS evolved in its current being from CVPS. It culminates decades of industry experience into operational and revenue control solutions. And this can be tailored to meet the needs of the simplest to the most complex parking operations.

Damagepix – This saves time and money. It allows you to take high definition pictures of the vehicle when it enters your property, along with any detailed notes about specifications of the vehicle or existing damage. In situations where you need to establish accountability for damage, you can always pull out the image and data from the cloud database to end any unwanted discussions.

Valet app – This easy to use, low-cost, cloud-based mobile parking system helps you track vehicle arrival, payment requests, and document the vehicle's condition. It also helps you calculate the fees and collect the same.

Valet Visa- This mobile app uses secure wireless technology to enable valet parkers to vend gates using mobile phones. Real time web based reporting helps owners, valet companies, and garage operators to get full accountability for every moment.

ICDataFlow – Once the operational parameters are set, this web-based dashboard sends out emails and notification every time data moves outside the defined operational limits. One can create a distribution list, and the team gets real-time data on every guest, every car movement on or off the property, and much more. And you have the option of choosing to use this app for individual property or your entire enterprise for better management.

SoftAnyWare – While they continue to find more opportunities to further improving the parking industry, STS Inc. has come up with a full-service digital design studio. They are offering custom software development service of any kind to companies in any industry. Branding, marketing, designing, UI/UX development – it’s all covered in this one offering.

The Event App – This web-based app utilizes wifi or cellular data, and it is quick and easy to set up. It tracks all sales, user access, revenue and allows cash/credit or pre-sales lookup. This product caters to the needs of entertainment venues, stadiums, theme parks, convention centers and other.

STSQ - The latest in the pool of innovation by STS Inc. is the product coined STSQ. Providing a platform to hotels, in their endeavor to increase efficiency and improve customer satisfaction STSQ helps in tracking the various dimensions of the hotel industry. It enables staff visibility, wait times for guests, food preparation time tracker, table trackers, and the guests are treated by first-in first-out basis thereby eliminating any ‘cherry-picking’. STSQ puts all of these informations on the management portal leaving no scope for any unpleasant situation.

STS Inc. celebrates its journey of 20 years not only with the trust of the clients. Clients who not only constitute of almost 90% of the Las Vegas strip, but also spread across industries and countries in the likes of Boston Children’s Hospital, Melbourne Airport, Brisbane Airport, Cleveland Hopkins International Airport, Four Seasons Hotels and Resorts, Grand Hyatt Atlanta in Buckhead, Sheraton, Madame Tussauds London, Etihad Towers Abu Dhabi, Avis, Hertz and many more.

Industry understanding, experience, cultural diversity, work-life balance and the zeal to prepare for the future market demands has managed to keep the STS Inc. graph moving in the right direction. It is safe to say that STS Inc. believes in catching the pulse of the world and always staying one step ahead of the competition.

"We are super excited about the unlimited possibilities that the IoT, sensors, data analytics and 4th generation UX will bring to the game and look forward to helping our really smart clients navigate that playground.” - Kai Schuette.

About Service Tracking SystemsSTS Logo

Service Tracking Systems (STS) is a hospitality service technology company focused on solutions that increase productivity, reduce liabilities, track inventory and elevate the customer service experience. The company's fully integrated product line includes proprietary first-to-market applications such as today’s high-tech valet parking, bell-desk, vehicle inspection and room service management systems.

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