Smart Parking has recruited Larry Eade to the position of Head of Operations to ensure that the business continues to set new standards in service delivery for its clients.
Based at the company’s recently established technology hub in Auckland, New Zealand, Eade’s focus will be on working with clients and Smart Parking’s technical team to maximise the quality of the business’s project service delivery. He will also ensure that the company’s IT processes are fully scalable and repeatable across its client base and countries within which Smart Parking operates.
Previously an account manager with leading business process outsourcer Sitel, Eade brings an extensive level of knowledge and experience to the company’s operations team. He will build on Smart Parking’s commitment to training and its culture of continuous improvement, using TOPdesk service management software to oversee client account management consistently and reliably.
Paul Gillespie, Smart Parking’s Group Chief Executive, said that Eade’s appointment would underpin the business’s commitment to client service quality.
“Larry is an experienced manager who possesses a strong track record in anticipating then exceeding the expectations of clients within an IT project environment. We’re confident that he will be able to take our service quality delivery to the next level.”
About Smart Parking
Formed in 1993, Smart Parking is now one of the largest and fastest-growing car parking management companies in the UK. Smart Parking specialises in some of the most technically innovative solutions available in the market and continually leads the way in the development and application of these technologies, which they market under the 'Smart' systems brand. They develop industry-leading technology and provide their clients with the very best parking management solutions. Whether you have a large, multi-storey car park, a handful of on-street spaces, an event to marshal or are planning a major car park development, they can help find the smartest solution.