The Hottest Hotel in New Orleans adds High-Tech Valet Convenience with the Valet Dial-up Request Services of CVPS

With the recent installation at the W Hotel New Orleans, Service Tracking Systems implements the CVPS vehicle request dial-up module as well as the hotel management interface to Galaxy.


W_Hotel_New Orleans.jpgThese intelligent applications improve customer service while streamlining valet and hotel operations. This trendy hot-spot in the heart of New Orleans is well visited by locals and visitors. Having a smart and efficient valet parking operation is important to management not to mention a value added service to guests. Hotel guests can lounge inside their rooms and lobby, phone in their vehicle request, and ease on outside to their awaiting vehicles.

Dial Up Request Module

PhoneImageKiosk.jpgThe CVPS dial-up request module allows hotel guests to request their vehicles by phone. Guest enters their valet ticket number when prompted, which triggers a front in the CVPS software. The guest is informed of the estimated wait-time based on the current valet activity in CVPS.

Galaxy Hotel Management Interface

The CVPS hotel management interface to Galaxy automatically matches vehicle records to guest folios/rooms. As the guests leave their car with the valet staff, the CVPS software processes the guests vehicle. These hotel guest vehicles are matched to the guest folios/rooms in Galaxy. CVPS will then post the appropriate overnight parking charge to the hotel guest bill.

About Service Tracking Systems, Inc.

Service Tracking Systems computerized valet parking system, CVPS, has been providing valet operations across the world with the highest quality of valet management tools and expertise in the market. Designed by an operator with 30 years of valet parking industry experience, CVPS provides the tools to move traditional valet parking operations to a new plateau.
A valet operator can use CVPS to measure service levels, streamline and track its operations, minimize damage claims and quantify employee performance. Since 1996, our solutions have saved clients hundreds of thousands of dollars, not to mention time.
CVPS is a nationwide technology solutions provider with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Other core Service Tracking Systems products are BellDeskPro and CheckPointLPR. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.
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