Vinci Park UK Uses Interactive Voice Response (IVR) System

It is a common fact that the majority of calls received at a call centre require a standard response from a formulaic script, a task which can be efficiently delivered by a computer operated database, a telephone and an IVR system.

VINCI Park has developed an IVR system with a difference to support your parking operations. VINCI Park is a specialist in the supply and management of parking related I.T solutions. We process L20m credit card parking payments annually at centralised processing centres and at local parking shops. It was therefore immediately apparent that the current crop of telephone payment systems were just …..”telephone payment systems”. This raised one pertinent question, why ignore everything else?

Features and Benefits

VINCI Park’s IVR system is hosted at our centralised processing office and can interface with any processing system. Currently there are fully tested solutions for Langdale Parking Office for Windows and Compex COPPT, however, it can be adapted for any processing system, it simply requires a rewrite of the module which forms the “glue” between the IVR front-end and your parking database.

VINCI Park’s IVR system includes a stock install comprising several options: -

1. Payments
2. Permits and Dispensations
3. Appeals Information
4. Data Protection Information
5. Match Day / Special Event Announcements
6. PCN Information
7. Advanced Features

Availability

The system runs 24 x 7 x 52. There is no need for any downtime. The system can link into a VINCI Park provided telephone system. In this scenario calls can be routed according to PCN state and time of day.

VINCI Park UK

VINCI Park UK is part of the VINCI Group, world leader in concessions, construction and related services. We design, finance, build and manage parking infrastructure and facilities for public and private organisations around the world.

Operating in 12 countries and managing 775,000 parking spaces, VINCI Park is the premier European parking operator.

VINCI Park UK draws on the strengths of its constituent companies throughout Europe, Canada, Chile and Hong Kong to offer its clients the widest range of parking related services. As the market leader in Europe for the provision and management of both on and off street parking services, VINCI Park UK aims to set the standards within the parking industry through the application of innovation and quality of service.