DALLAS – Xerox will continue to help the Philadelphia Parking Authority simplify parking for Philadelphia drivers and make the process more efficient for the city with a new seven-year, $75 million contract. During the past 30 years, Xerox has helped increase collections.
Xerox’s parking management program was selected after a public bidding process to improve customer service with a new website during the next year that allows for online applications for Resident Parking Permits, the ability to schedule hearings and submit inquiries online and enable individuals to view parking citation data and photos of some violations, including descriptions, dates, locations and amount due. The system can also alert registered users via email about new tickets or that outstanding tickets are about to incur penalties.
“Xerox has proven itself as an integral part of the Philadelphia Parking Authority’s effort to provide world-class parking service for people who live, work or visit Philadelphia,” said Vincent J. Fenerty, Jr., executive director, Philadelphia Parking Authority.
Additionally, enforcement officers will receive new handheld electronic ticket writing devices with the ability to take photos and provide GPS coordinates. This technology has the potential to reduce disputes and increase collections, as well as alert towing or city parking personnel to the location of ticketed vehicles with tow away zone violations.
“Xerox has been able to meet, and in many cases exceed objectives set by the Philadelphia Parking Authority while reducing costs,” said Mark Talbot, group president, Americas – Local Government, Xerox. “Xerox’s experience, people and technology are what helps us continue providing the parking authority with the finest parking violation processing and collection system and services in the country.”
Xerox has successfully managed, and operated parking systems for more than 30 cities in the United States and 300 cities in Europe, including nearly 100 jurisdictions in the United Kingdom during the past 40 years. Xerox is the largest provider of transportation services to governments worldwide, with projects in more than 30 countries. The company's Transportation Solutions Group enables its clients to address revenue collection, traffic safety, and congestion challenges by deploying end-to-end technology solutions that advance the movement of millions of people every day.
With sales approaching $23 billion, Xerox is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.