Xerox and Indianapolis – Public-Private Partnership Success Story

Indianapolis skyline

Public-private partnerships make a real difference, not only to the city or state, but also to the general public. In 2011, the city of Indianapolis and Xerox joined forces to modernize the city’s outdated public parking system with ParkIndy, a unique public-private partnership to deliver advanced technology and convenience to motorists and local businesses.

Indianapolis has seen increased revenue each year since the partnership began and has reinvested more than $12 million in infrastructure improvements as a direct result of implementing pay-by-cell technology, which allows parking meter payments to be made by credit card or phone. More than 70 percent of meter payments were made by credit cards last year, and 14 percent were made by mobile phone.

But there’s more to the story. Xerox just received the P3 Award for Best Operational Project for its work in Indianapolis. In addition to increased revenue for the city, this partnership also has a host of other benefits, including:

  • Xerox’s commitment to donating $25,000 per year to local charities. To date, Xerox has donated $120,000 in funds and services towards charitable organizations that make the city a healthy and vibrant place to live.
  • Xerox’s implementation of IndyLab, a virtual laboratory staffed by data scientists to provide data-driven recommendations to the city to make parking easier for customers and to test the return on investment of various technologies.
  • A truly multi-modal system. Xerox installed 100 bike racks throughout the city, and removed 50 percent of the meter poles to improve the streetscape for pedestrians. The remaining parking meter poles were straightened and the parking meter housings refurbished.

“Before overhauling its public parking system, Indianapolis was challenged with increasing operational costs due to low turnover of 3,600 parking spaces and outdated meters and payment options,” said David Cummins, senior vice president and managing director, Xerox Transportation and Government. “ParkIndy has modernized parking technology to not only simplify operations, but to make parking easier for customers and increase business for local merchants as well.”

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About XeroxXerox logo

Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. We conduct business in 180 countries, and our more than 130,000 employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients – and their customers. Learn more at

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