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The Future of Paper and Ticketless Valet


For most of human history, if you read or wrote something, it was likely on paper. Books, newspapers, and pamphlets. Letters from your grandmother (most likely in a bubbly cursive that we seem to be having a harder and harder time deciphering) and Christmas lists for Santa. Tickets for sporting events, and for valet parking at your favorite restaurant.

Now of course we live in a changing world, where many former paper products are available in other forms. I read the New York Times on my Kindle every day. My favorite restaurant’s menu is on an iPad. My kids send emails to Santa. If I want to park my car somewhere, I can pay online and get a QR code emailed to me, or text a number on a meter. Valet has also started to catch on to the wave of paperless options, with lots of possibilities appearing so that I can give my mobile number to a valet attendant and receive a text message with my valet ticket.

Ticketless Valet, now a part of the CVPS lineup of premier valet solutions, allows a valet attendant to collect a customer’s mobile number upon arrival to a site, and then automatically send the customer a text message containing a link to their property-branded valet e-ticket.

When the customer is ready to depart, they can request their car with one click. If a fee is due, they can input their credit card data quickly and securely, which is tokenized and stored to streamline future requests.

Once the request is completed, the customer’s e-ticket is color coded to indicate to the valet whether payment is due, and a satisfaction survey can be automatically sent after the vehicle is returned.

Customers’ numbers are masked for privacy, and both the text message and the e-ticket can be branded with site details.

While we don’t believe that the future of valet will be completely paperless, ticketless valet can certainly help bridge the gap between the desire from customers to have the convenience of a smartphone-based approach, while ensuring that parking operations can still have, ironically, access to paper-based backups, “just in case”.

About Service Tracking SystemsSTS Logo

Service Tracking Systems (STS) is a hospitality service technology company focused on solutions that increase productivity, reduce liabilities, track inventory and elevate the customer service experience. The company's fully integrated product line includes proprietary first-to-market applications such as today’s high-tech valet parking, bell-desk, vehicle inspection and room service management systems.

For more information, please visit: http://www.servicetrackingsystems.net/#Home

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