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Interactive Voice Response or IVR is one of the most common telephone functions in use across the business community and is capable of bringing remarkable benefits to your company. IVR systems allow 24 hour access to a company from its customers via its phone system. In todays busy modern world, most callers expect on first contact with a company, to be handled via some kind of Auto Attendant or Interactive Voice Response (IVR) system. This method of call handling is generally accepted as long as the caller is given ample opportunity to opt out of the IVR system and be able to speak to a live agent.