Parker Technology provides parking facilities with a premium customer service experience. From our metrics, 85% of “help” calls in parking facilities are due to humans failing in front of the automation, whereas only 15% of those calls are due to equipment failure. What’s more, according to our statistics, last year the “help” button was pressed in parking facilities across the US 85 million times. That’s where we come in. When someone is stuck in a lane or at a pay-on-foot station in a parking facility, we’re there to help.
With our robust solution, we not only enhance the customer experience, but we also improve operational efficiencies, increase successful payments and ensure calls don’t go unanswered. When a parking guest pushes the “help” button on a PARCS kiosk, one of our patient, well-informed specialists (CSRs) answers and resolves their issue. This is where we shine – as the only company in the parking industry that can deliver face-to-face communication via our patented two-way video intercoms. Putting this personal, human touch back into an automated situation is our unique approach.
Parker-enabled PARCS kiosks, once equipped with our intercom hardware (two-way video or audio-only), connect to our cloud-based software platform whenever the “help” button is pressed. From there, CSRs in our 24/7 Call Center answer each call under 11 seconds on average and respond to guest issues per the exact instructions of the facilities we serve. Our proprietary software provides all the information our CSRs need to answer each call with the facility’s branding, and resolve issues, under 60 seconds on average, based upon business rules delineated for each facility.
Training and quality assurance are of utmost importance to us, so we’re constantly improving and streamlining our processes. For our clients who value these as well, we provide reporting through our software, as well as, optional playbacks and recordings. Having visibility to these metrics not only helps us but also provides valuable insight for our clients to improve operational efficiencies in their facilities.
We bridge the gap between you and guests in your facility who need help in a lane or at a POF device. We provide a unique solution that enhances the customer experience in a very personal, innovative way. Your staff have enough on their plates without having to answer “help” calls 24/7 as well. Outsource to us and we’ll take the burden off of your people, freeing up their time and focus to devote to other responsibilities.
Everything we do is done with a high level of care, consideration and customized to meet your specific needs. We understand not every parking facility is created equal, so we accommodate our clients with the solution that best fits what they require.
The parking business is getting more competitive every day. One of the key differentiators is the ability to help your guests 24 hours a day. If you are ready to focus on running your business instead of running a call center, the Parker 24/7 Parking Call Center is here to help.
Our 24/7 Call Center is the perfect service to help you compete with bigger operators. Our solution allows you to avoid the expense of investing in your own call center and can be easily bolted-on to your existing PARCS equipment. Best of all, Parker gives you an advantage no one else has: face-to-face customer service.
We pride ourselves on having strong partnerships with the industry's leading PARCS manufacturers. Over the years we've adapted our Parker Video Intercoms for compatibility with these brands, and their various models and types of kiosks. Select from the drop down for specific integration information with our featured partners.
Your customers will never know they’re talking to the Parker 24/7 Call Center. They’ll only experience the brand and messaging you want them to see and hear. Each facility is created with unique, personalized information that you determine, to make sure the guest experience aligns perfectly with your brand. Our specialists utilize proprietary call center software to ensure they’re well-informed and knowledgable about all relevant aspects of your facility.
The Parker 24/7 Call Center is based in Indianapolis, IN and has redundant power and Internet services to ensure 99.9% uptime. Our staff of 18 (and growing) CSRs undergo monthly training to improve their skills.
Utilizing our 24/7 Call Center can keep your costs low while maintaining a high level of service. We’ve operated our facility for over 5 years and have built an expertise in operating an efficient, effective team. We’re so lean, our costs are incredible – as low as 55 cents per hour, per lane.
If your garage has two entries, two exits, and one pay-on-foot PARCS device, our call center can manage your facility for as little as $2.75/hour.
If you already operate your own call center and would like to continue doing so for the time being, we also offer call center service for after hours and weekends if that fits better with your current needs. In a perfect world, we would like to provide call center service 24/7 for all our clients, but that isn’t always realistic, so we’re flexible in meeting requirements based on your existing operations. Get in touch today and let us know how we can help!
Our video intercoms can bolt-on or integrate with any new or existing PARCS kiosk.
Parker Video Intercoms bolt-on or integrate with your new or existing PARCS kiosks in entry lanes, exit lanes or pay-on-foot stations. We currently have installations “live” in the U.S. on the following PARCS equipment: Amano McGann, FlashParking, TIBA, T2, SkiData, WPS and more.
Each video intercom hardware installation requires our a “Video Display” and “Brain,” unless it is an integrated solution like FlashParking. See below for more information on each component.
The Video Display features a 1080p HD LCD screen that performs well in low and under-cover light conditions. An optional hood is available for direct-light, outdoor applications. The Parker Video Display is an all-weather, highly durable exterior casing that can stand up to abuse from vandals and the normal wear-and-tear of day-to-day operations. The polyvinyl cover over the screen is highly scratch resistant and inexpensively swapped out in the event of damage.
The Brain is the computer control module of the Parker hardware platform. The Brain is where your “help” button, speaker, microphone and Video Display connect. The Brain can also connect to control relays for raising the gate, vending a lost ticket and more – depending on the device and location requirements. The Brain connects to the Internet via a Cat5e cable that is wired back to your Internet router. It requires local 110V power.
The Parker Brain is the central control for the local PARCS device. Once you have connected the Brain with an Internet connection (1.5 MB up/down speed recommended for HD video), the equipment self-configures with our Call Center Software to activate the location.
From this point forward, when the “help” button is pressed on a Parker-enabled PARCS kiosk, the call lands in our cloud-based platform and is answered by a well-informed, patient CSR in our 24/7 Call Center.
In addition to our two-way video intercoms, we also offer audio-only intercoms. Many of our clients will use a combination of both in their facilities, based on the type of lane (entry v. exit, monthly v. transient). For more information on our audio-only SIP board, download the spec sheet here. If you’re ready to learn more and talk to someone on our team, contact us today.
Our Parking Call Center Software makes customer service simple, easy and affordable.
How can we operate a state-of-the-art call center for your parking facility so effectively? We empower our well-trained staff with the right tools. Our Call Center Software gives our CSRs the information they need to resolve your guests’ issues when they press the “help” button. Not to mention, by leveraging our patented video intercoms, face-to-face interaction enhances the guest experience that much more. Our call center team utilizes our cloud-based software to follow your business rules and branding. And to top it all off, your staff can access all metrics and report online at any time.
No other call center software is available in the market that enables you to quickly and cost-effectively deploy two-way video interactions with a remote attendant. Our software platform is a complete solution that allows our CSRs to respond to hundreds of facilities efficiently and effectively while giving your managers robust reporting and data tools to ensure a high level of service is being delivered to every guest.
When the “help” button is pressed on a Parker-enabled PARCS kiosk, the call lands in our cloud-based software platform and is answered by a well-informed, patient CSR in our 24/7 Call Center.
The interaction between your guest and our CSR is fully branded and can be customized by location. Your logo, brand name, and business rules determine how the CSR answers and handles each call.
Our well-trained CSR uses our cloud-based software to answer and respond to calls. No more expensive servers, audio cards, and maintenance, like competing audio-only intercom platforms. In fact, our Call Center Software is so easy to expand, we can have our CSRs operate from anywhere in the world…as long as they have a 2MB up/down video connection.
Our Call Center Software is easy to use and requires minimal training. Once set-up for your facility, all of the pertinent information required to answer and administer a call is at our CSRs’ fingertips.
The software has area maps, lock-lists for monthly parkers, local emergency contact info, your on-premise or regional manager’s contact info, and more… to quickly handle calls. The CSR can raise a gate, vend a lost ticket, collect a payment… all from the software, and all face-to-face, giving your guests a high level of empathy and a smile.
We make it possible to put the human touch back into your automated parking facilities.
Our reporting package makes it easy to identify, by facility, PARCS device, and CSR performance.
You can pull reports for any facility, in real-time. There is no limit to the number of reports you can run in your subscription to the software.
Our software is incredibly intuitive, and we’re constantly improving and innovating the platform. If you would like to see it for yourself, contact us today to set up a demo call, and we’ll show you a “live” face-to-face video interaction as well.