Parker Technology provides parking facilities with a premium customer service experience. From our metrics, 85% of “help” calls in parking facilities are due to humans failing in front of the automation, whereas only 15% of those calls are due to equipment failure. What’s more, according to our statistics, last year the “help” button was pressed in parking facilities across the US 85 million times. That’s where we come in. When someone is stuck in a lane or at a pay-on-foot station in a parking facility, we’re there to help.
With our robust solution, we not only enhance the customer experience, but we also improve operational efficiencies, increase successful payments and ensure calls don’t go unanswered. When a parking guest pushes the “help” button on a PARCS kiosk, one of our patient, well-informed specialists (CSRs) answers and resolves their issue. This is where we shine – as the only company in the parking industry that can deliver face-to-face communication via our patented two-way video intercoms. Putting this personal, human touch back into an automated situation is our unique approach.
We bridge the gap between you and guests in your facility who need help in a lane or at a POF device. We provide a unique solution that enhances the customer experience in a very personal, innovative way. Your staff have enough on their plates without having to answer “help” calls 24/7 as well. Outsource to us and we’ll take the burden off of your people, freeing up their time and focus to devote to other responsibilities.
Everything we do is done with a high level of care, consideration and customized to meet your specific needs. We understand not every parking facility is created equal, so we accommodate our clients with the solution that best fits what they require.
The parking business is getting more competitive every day. One of the key differentiators is the ability to help your guests 24 hours a day. If you are ready to focus on running your business instead of running a call center, the Parker 24/7 Parking Call Center is here to help.
Our 24/7 Call Center is the perfect service to help you compete with bigger operators. Our solution allows you to avoid the expense of investing in your own call center and can be easily bolted-on to your existing PARCS equipment. Best of all, Parker gives you an advantage no one else has: face-to-face customer service.
We pride ourselves on having strong partnerships with the industry's leading PARCS manufacturers. Over the years we've adapted our Parker Video Intercoms for compatibility with these brands, and their various models and types of kiosks. Select from the drop down for specific integration information with our featured partners.
Your customers will never know they’re talking to the Parker 24/7 Call Center. They’ll only experience the brand and messaging you want them to see and hear. Each facility is created with unique, personalized information that you determine, to make sure the guest experience aligns perfectly with your brand. Our specialists utilize proprietary call center software to ensure they’re well-informed and knowledgable about all relevant aspects of your facility.
Utilizing our 24/7 Call Center can keep your costs low while maintaining a high level of service. We’ve operated our facility for over 5 years and have built an expertise in operating an efficient, effective team. We’re so lean, our costs are incredible – as low as 55 cents per hour, per lane.
Our video intercoms can bolt-on or integrate with any new or existing PARCS kiosk.
Parker Video Intercoms bolt-on or integrate with your new or existing PARCS kiosks in entry lanes, exit lanes or pay-on-foot stations. We currently have installations “live” in the U.S. on the following PARCS equipment: Amano McGann, FlashParking, TIBA, T2, SkiData, WPS and more.
Each video intercom hardware installation requires our a “Video Display” and “Brain,” unless it is an integrated solution like FlashParking.
The Parker Brain is the central control for the local PARCS device. Once you have connected the Brain with an Internet connection (1.5 MB up/down speed recommended for HD video), the equipment self-configures with our Call Center Software to activate the location.
From this point forward, when the “help” button is pressed on a Parker-enabled PARCS kiosk, the call lands in our cloud-based platform and is answered by a well-informed, patient CSR in our 24/7 Call Center.
Our Parking Call Center Software makes customer service simple, easy and affordable.
How can we operate a state-of-the-art call center for your parking facility so effectively? We empower our well-trained staff with the right tools. Our Call Center Software gives our CSRs the information they need to resolve your guests’ issues when they press the “help” button. Not to mention, by leveraging our patented video intercoms, face-to-face interaction enhances the guest experience that much more. Our call center team utilizes our cloud-based software to follow your business rules and branding. And to top it all off, your staff can access all metrics and report online at any time.
No other call center software is available in the market that enables you to quickly and cost-effectively deploy two-way video interactions with a remote attendant. Our software platform is a complete solution that allows our CSRs to respond to hundreds of facilities efficiently and effectively while giving your managers robust reporting and data tools to ensure a high level of service is being delivered to every guest.
Our Call Center Software is easy to use and requires minimal training. Once set-up for your facility, all of the pertinent information required to answer and administer a call is at our CSRs’ fingertips.
The software has area maps, lock-lists for monthly parkers, local emergency contact info, your on-premise or regional manager’s contact info, and more… to quickly handle calls. The CSR can raise a gate, vend a lost ticket, collect a payment… all from the software, and all face-to-face, giving your guests a high level of empathy and a smile.
Real-Time Reporting Tracks Performance & Customer Issues
Our reporting package makes it easy to identify, by facility, PARCS device, and CSR performance.
You can pull reports for any facility, in real-time. There is no limit to the number of reports you can run in your subscription to the software.