Help Desk Support Specialist (Adelaide, AU)

Help Desk Support Specialist (Adelaide, AU)

The Help Desk Support Specialist will report to the manager of Systems Administrations & Support (SAS) and will be responsible for support of the global TNS corporate IT workstation environment. The Systems Administrator II will be responsible for all aspects that impact the user environment to include active directory, group policy, software deployments, security patches and updates, network, printers, phone support, and the OS.

Primary Duties and Responsibilities

  • Addresses and resolves employee IT concerns in a professional and timely manner.
  • Provide excellent customer service.
  • Provision, support and maintain workstations, mobile devices and peripherals.
  • Be comfortable using IT management infrastructures such as Active Directory, SCCM and Windows applications in the enterprise
  • Install, configure and test software installations and packages
  • Assists sister IT engineering groups as needed on per call basis
  • Assists with office moves for all supported endpoint devices
  • Assist with corporate IT acquisition and divestiture activities
  • Support Executive management IT.
  • Support remote offices in the local geographic region.
  • Supports video, data and voice conferencing solutions for company meetings


  • 5+ years’ experience with Windows and Mac corporate workstation troubleshooting
  • 5+ years’ Windows administrative server skill set, including Enterprise application
  • 5+ years’ troubleshooting Windows and MacOS and in a real-time, mission-critical corporate environment
  • Experience in a real-time, mission-critical environment
  • Ability to communicate and demonstrate concrete examples of troubleshooting, support and follow through to customer satisfaction.

About Advam

We have been delivering industry-leading solutions for the payments, financial and telecommunications industries since 1990. We are the preferred supplier of networking, integrated data and voice services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

We are a privately held company with a healthy balance sheet, secure assets and a loyal customer base that includes some of the largest global blue-chip companies in the world. Many of the world’s leading companies continue to count on us as their primary provider of a range of networking and communication services, enabling them to expand regionally, nationally and globally. We provide services to customers in over 60 countries throughout the world.

We manage some of the largest real-time community networks in the world, enabling industry participants to simply and securely interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. Our existing footprint supports millions of connections and provides access to critical databases. Our network securely blends private and public networking to enable customers to utilize a single connection for "one-to-many" and "many-to-many"connections over a global platform.

Since our launch we have helped our customers and communities of interest, requiring secure and reliable communications solutions, to evolve from legacy to leading-edge technologies. Today the company provides a full range of services from dedicated connections to managed IP network solutions, providing local support and global reach to medium and large enterprises and service providers.

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