Field Service Technician (Charlotte, US)

Amano McGann

Key Responsibilities:

  • Provide technical service of automated parking systems, provide timely notification of problems or
  • delays
  • Assist with project set-up, installation, and customer training
  • Research and gain working knowledge via hands on and Amano McGann University on new hardware,
  • devices and tools to provide better system solutions and installation and trouble shooting efficiency
  • Follow and enforce all OSHA safety practices
  • Complete PCI checklist when servicing applicable service issues
  • Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client
  • prior to leaving the work site
  • Maintain and operate company fleet vehicles in a safe manner
  • Ensure work area is maintained and well organized
  • Generate service tickets as needed and follow up with support until the issues is resolved
  • Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation
  • with our other technical staff)
  • Assist our sales staff in promoting the sale of new equipment where appropriate
  • Provide effective communication that creates a collaborative environment with all parties that the
  • Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel;
  • Corporate staff
  • Work overtime as needed
  • All other duties as assigned

Work Environment Requirements:

  • Able to work outdoors in all climates and conditions as needed
  • Maintain a valid driver's license and good driving record
  • Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
  • At times, this position will require kneeling, bending and working on ladders

 

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