General Manager (Norcross, US)

Amano McGann

Position Overview

  • Proactively seek new business development opportunities and continue to care for existing client relationships in the Branch.
  • Fulfill an important role in the Branch to increase overall profitability by motivating and assisting all branch employees within their areas of responsibility to help them be successful in their roles.
  • Accomplish regional and national objectives by managing staff as well as planning and evaluating activities to meet these overall company objectives.

Job Responsibilities

  • Direct overall responsibility for profit and loss and achieving branch operational and sales goals.
  • Effective communication that creates a collaborative environment with all parties that the Branch Management interacts with, including; Clients, Subcontractors, Branch, Corporate and Senior Management personnel
  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
  • Work energetically to develop and implement management procedures that will ensure a high level of performance, profitability, and accountability for all departments and staff.
  • Manage client relationships and direct sales responsibilities for branch.
  • Work in concert with branch staff to achieve total customer satisfaction.
  • Establish and maintain high-level relationships with major parking operators, property managers, real estate developers, and commercial/municipal/institutional parking managers.
  • Maintain a strong working knowledge of our lines of parking hardware and software and learn to demonstrate them in a proficient manner.
  • Develop a strong working knowledge of Salesforce, CallidusCloud, ServiceMax, Great Plains, and other internal systems, as required.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes in line with overall corporate direction.
  • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
  • Maintains professional and technical knowledge by attending educational workshops or training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Creates a positive work environment for all parties.
  • Creates effective solutions to meet or exceed client’s expectations through collaborative planning with all departments within the AMI organization
  • Understands and participates in overall company corporate goals and ensures these goals and objectives are managed into the branch.
  • Provide leadership that creates an environment of unity with all internal and external stakeholders. Branch leadership requires all facets of business to operate in harmony including: sales, operations, project management, client solution requests and planning.
  • Assist with and oversee new business development and develop strategies to meet profit goals within the branch territory.
  • Provide strategic and operational planning input for the branch operations, and report progress and results to senior management.
  • Additional duties as assigned

Accountabilities and Perfromance Measures 

  • Improves profitability and other key business indicators as measured on performance metrics
  • Maintains high customer satisfaction ratings that meet company standards
  • Completes required training and development objectives within the assigned time frame

Organizational Alignment 

  • Reports to the Regional Vice President (RVP)
  • Works closely and collaboratively with the sales and account teams supported
  • This position will be assigned to the Branch andmust demonstrate the ability to lead and direct employees.

Requirements And Working Conditions

  • This position requires direct management of the local branch operation

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide. Amano Corporation Japan is headquartered in Yokohama, Japan and was founded in 1931.

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