Fulfill an important role in the organization to support the Amano McGann Boston Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into ServiceMax dispatching software and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.
Strong oral and written communication skills. Must be accustomed to answering incoming phone calls with a pleasant demeanor and either directly addressing the need, or forwarding calls according to client need/s.
Demonstrated advanced skill using Microsoft Office
Proficient knowledge of Microsoft Dynamics is helpful, will train.
Excellent organizational/administrative skills
Ability to multi-task in a fast paced environment
Customer service orientation, with a strong problem solving
Ability to learn new software and product lines quickly.
Proficient with inventory control and procedures
Pack and process UPS / Fed-Ex shipments utilizing online web portals
Ability to establish solid relationships with clients and vendors
Creates a positive work environment for all parties
Must be a team player and willing to take on new challenges
Familiarity with Field Service Technician dispatch and tracking
Supports Project Management SOP including invoicing, Set up and duties as assigned
Additional duties as assigned
Education / Experience
Associate Degree or equivalent in business or related field
Minimum of 2 years work experience in a high paced business environment
Previous experience in a field service company preferred
Reports to the Branch Leadership as assigned
Works closely and collaboratively with Service Manager, Project Manager, and Technical Services Team.
Works closely and collaboratively with the sales and account teams supported
Compensation and Benefits
Pleasant, non-smoking environment with a competitive wage rate
Comprehensive benefits package including medical and dental
Paid sick, vacation, and holiday time
Compensation based on qualifications and experience