Responsible for supporting field technicians in resolving hardware and software problems for automatic barrier gates, ticket dispensers, handheld devices, pay stations, credit card processing, windows, and web-based applications, and a suite of access and revenue control software used by the leading provider of parking system distribution and software.
Specific Duties Include
Responding to inbound calls and tickets from field technicians throughout the U.S. and Canada
Diagnosing and resolving hardware and software issues over the phone, online chat, and remote server connections
Logging interactions with field technicians, time spent, and final resolution in ticketing system
Creating documentation for training on new and modified solutions