Product/Project Manager (Atlanta, US)

Amano McGann

Position Overview

Fulfill an important role in the organization to increase overall profitability of the Installation/Project Department, while motivating and assisting the Installation Technicians to be successful in their role. Accomplish CVPS objectives by managing staff and evaluating activities to meet these overall company objectives.

Job Responsibilities

  • Direct overall responsibility for profit and loss of Projects, and achieving CVPS operational and service goals.
  • Effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including; Clients, Subcontractors, Installation Team, Support, and associated Corporate Team personnel.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Establishes strategic goals by gathering pertinent information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes in line with overall branch and corporate direction.
  • Works with Management to establish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Maintains quality projects by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
  • Maintains professional and technical knowledge by attending educational workshops or training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Creates a positive work environment for all parties.
  • Creates effective solutions to meet or exceed client’s expectations through collaborative planning with all necessary and/or related departments within the CVPS and AMI organization
  • Works with Management to understand and participate in overall company corporate goals and ensures these goals and objectives are managed into the Service Department.
  • Provide leadership that creates an environment of unity with all inner-office personnel. Project Management requires many facets of the business to operate in harmony including: service dispatch and tracking, project management, technical support, client solution requests and planning.
  • Assist sales during the bidding process to formulate solutions and perform site reviews for install labor estimates and subcontractor work
  • Coordinate labor requirements and scheduling with Operations Manager to maximize profitability of each project
  • Interface with customer during entire project to show strong management practices.
  • Prepare weekly office project meetings
  • Attend weekly meetings/ Conference Calls
  • Timely notification of problems or delays
  • Research new hardware, devices and tools to provide better system solutions and installation efficiency.
  • Maintain up to date accurate records of all costing associated with projects.

Verify inventory transfers to projects

  • Provide system drawings including as-built drawings
  • Order all software, hardware etc.
  • Understand and comply with all license and permit regulations
  • Review and Place all project POS
  • Track inbound delivery and coordinate site delivery
  • Work with sales to establish a written scope of work for all subcontractors
  • Obtain price quotes from subcontractors and ensure contract agreements are in place and insurance requirements met for all subcontractors prior to beginning work.
  • Supervise all subcontractor work.
  • Create and update project schedules using an industry standard format.
  • Perform monthly reviews of all projects with Corporate accounting team.
  • Keep labor costs within budget
  • Coordinate and manage all customer training for project

Accountability and Performance Measures

  • Maintains high customer satisfaction ratings that meet and/or exceed company standards
  • Completes required training and development objectives within the assigned time frame

Organizational Aligment

  • Reports to the Director of Operations
  • Works closely and collaboratively with the Administrative Assistance Management, and Technical Services Team.
  • Works closely and collaboratively with the sales and account teams supported

Qualifications

  • Performance Management, Coaching, Supervision, Quality Management, Budgets, Developing Standards,
  • Highly Effective Communication Skills, Foster Teamwork, Handles High Pressure, Giving Feedback
  • Bachelor’s degree and/or at least five years of management experience.
  • Required to be familiar with the concepts, practices, and procedures of the organization and must have demonstration ability to lead and direct employees
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