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System Support Specialist (Orlando, US)

Amano McGann

Position Overview

System Support Technician will be responsible for IT support services in the designated territory for Amano McGann, Inc. (AMI). The System Support Technician is responsible for installation, service, and support or all customer software systems in the territory. System Support Technician will provide remote and on-site support for all branch service and installation technicians.

Job Description

  • This individual reports to the local branch Operations Manager and is responsible for performing IT support services for the branch and field service technicians.
  • Duties may include but are not limited to server setup and testing, PCI compliance checks, new software installation, maintenance of local knowledge base, software upgrades.
  • Training customers on Amano McGann software applications.
  • Setting up and configuring application servers.
  • Responding to customer service calls when IT related.
  • Setting up CC files installing them and training customers on use and auditing.
  • Qualified individual must have strong communication skills, written and verbal, strong understanding of computer systems, networks, domains, etc.

IT System Support Technician Job Duties

  • Setting SQL servers in accordance with Amano McGann installation guidelines.
  • Setting up Application servers in accordance with Amano McGann installation guidelines.
  • Support Service Technicians in the field with IT-related issues.
  • Working with HQ support to find a quick resolution to IT-related issues.
  • Effectively communicate with end-user customers keeping them informed of our support-related progress in resolving issues.

Education and Experience

  • BS level computer science degree.
  • In depth PC Hardware troubleshooting skills
  • Extensive knowledge of MS Windows MS Office Applications.
  • Knowledge and understanding of computer systems from Configuring RAID Controllers to installing a Server Operating System and configuring SQL Server.
  • Understanding of computer domains, Active Directory, Shares, Users and Groups in a MS Windows domain environment
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