this field service role works on all aspects (troubleshooting, maintenance and installation) of amano mcgann’s parking and access control systems installed at various customer locations throughout the region.
play a vital role in the overall success of the sacramento branch office location
interface with customers to show strong organizational practices.
effective communication that creates a collaborative environment with all parties including clients, subcontractors, branch, support and associated corporate team personnel
research and gain working knowledge via hands on and amu (online amano mcgann university) on new hardware, devices and tools to provide better system solutions and installation & trouble shooting efficiency
Accountabilities and performance measures
“team” oriented open communication and involvement with all branch and corporate staff
tackle all service assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
work directly with the service manager or general manager to maintain service to amano’s clients
reports to the service manager or general manager.
works closely and collaboratively with the project manager
minimum of 3 to 5 year’s related experience
must have a valid driver’s license
software or network certifications
able to work in a pressurized environment and meet deadlines
good communication skills
good cause and effect troubleshooting skills
it literate competent in microsoft word & excel, email and smartphone savvy.
ability to assimilate complex documentation including equipment specifications or maintenance instructions