Area Manager (Birmingham, UK)

APCOA Parking UK
  • Location:Birmingham
  • Department:Management
  • Salary Details: £33,000 - 35,000 per annum

About The Role

We are looking to expand our team with an experienced Area Manager for our prestigious Network Rail. The ideal candidate will have a background of Management experience and be skilled in managing multi-site operations through their team. .

As the Area Manager, you will recruit, lead, motivate and develop the Area team and through them manage and deliver an effective and efficient customer service-focused operation across the Area for your customers and Network Rail. You’ll provide the focus, direction and leadership required to ensure the contract meets and exceeds the expectations of our client and stakeholder and the commercial expectations of the contract are realised. You’ll ensure that the contract develops and embraces new technologies and innovations to enhance the customer experience and continuously review the operating design for the optimum solution. At all times conducting yourself in a professional manner, with a keen eye on developing beneficial relationships with the client and key stakeholders to ensure that the Company is well-placed to deliver and grow its service offerings.

What you’ll do

  • To act as the principle point of contact between the client and the Company - lead and contribute on the day-to-day management of the car park management services and other services provided to the client.
  • Manage, motivate and lead the Area team whilst ensuring colleagues are trained and fully equipped to fulfil the dynamic demands of their role
  • Address any areas of underperformance within each contract and put in place corrective action plans to address these areas – including any KPI performance issues
  • Work with the client on new initiatives, enhancement programs and plan for future events and changes
  • Manage and be responsible for the development of commercial revenue growth across the Area
  • Engage and represent the client’s aims and aspirations, with internal colleagues and suppliers
  • Client reporting, which includes insight and analysis on performance and trends
  • Manage the contract’s P&L, from budget preparation, to budget delivery and addressing areas of underperformance

What You'll Bring:

  • This is an excellent opportunity to join a dynamic and growing organisation. As a current successful Area or Contract Manager or an accomplished Operations Manager, seeking a fresh and rewarding new challenge you will have:
  • Experience in Area, Contract and Operation Management roles
  • Experience of working as a service provider to the public or private sectors
  • Proficient with P+L management, budgeting and forecasting
  • Ability to nurture and develop beneficial relationship with senior managers and stake holders
  • Are a self-starter and able to work under pressure, with a confident and resilient nature
  • Excellent leadership skills
  • Well-developed people management skills, with excellent communication and interpersonal skills
  • High levels of commercial acumen
  • A working knowledge of Contract and Employment Law and Health and Safety
  • IT literate with experience of using MS Office packages (Word, Excel, Outlook)

What we’ll offer you

  • £33,000 -£35,000 per annum
  • 40 hours per week
  • 5.6 weeks holidays per year
  • Training and Development
  • Group Pension - Employee Benefits / Discount scheme
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