Area Manager (Bromley, UK)

APCOA Parking UK
  • Location: Bromley
  • Department: Parking
  • Salary Details: £ 40,000 per annum

About The Role

You’ll be working for our growing Commercial Parking Services Division, supporting and working with clients to whom we provide a range of car park management services.

As the Area Manager, you will recruit, lead, motivate and develop the Area team and through them manage and deliver an effective and efficient customer service-focused operation across the Area for your clients and customers. You’ll provide the focus, direction and leadership required to ensure that each contract meets and exceeds the expectations of our clients and the commercial expectation of each contract is realised. You’ll ensure that each contract develops and embraces new technologies and innovations to enhance the customer experience and continuously review the operating design for the optimum solution. At all times conducting yourself in a professional manner, with a keen eye on developing beneficial relationships with each client and key stakeholders to ensure that APCOA is well-placed to deliver and grow its service offerings.

What you’ll do

  • To act as the principle point of contact between the clients and APCOA - lead and contribute on the day-to-day management of the car park management services and other services provided to each client
  • Manage, motivate and lead the Area team whilst ensuring colleagues are trained and fully equipped to fulfil the dynamic demands of their role
  • Address any areas of underperformance within each contract and put in place corrective action plans to address these areas – including any KPI performance issues
  • Work with each client on new initiatives, enhancement programs and plan for future events and changes
  • Manage and be responsible for the development of commercial revenue growth across the Area
  • Engage and represent each client’s aims and aspirations, with internal colleagues and suppliers
  • Client reporting, which includes insight and analysis on performance and trends
  • Manage each contract’s P&L, from budget preparation, to budget delivery and addressing areas of underperformance
  • Work in partnership with each client and key stakeholders to provide innovative solutions with a focus on continuous improvement

What we’ll offer you

  • Experience in Area, Contract and Operation Management roles
  • Experience of working as a service provider to the public or private sectors
  • Proficient with P+L management, budgeting and forecasting
  • Ability to nurture and develop beneficial relationship with senior managers and stake holders
  • Are a self-starter and able to work under pressure, with a confident and resilient nature
  • Excellent leadership skills
  • Well-developed people management skills, with excellent communication and interpersonal skills
  • High levels of commercial acumen
  • A working knowledge of Contract and Employment Law and Health and Safety
  • IT literate with experience of using MS Office packages (Word, Excel, Outlook)
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