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Area Supervisor (London, UK)

APCOA Parking UK

About Us

APCOA Parking UK is now the UK’s leading provider of tailored parking solutions with an established presence in Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.

The focus of the Role

To support the Area Manager in the day to day functions of the operation, and be able to deputise for the Area Operations Manager in their absence.

What you'll do

  • To assist the Area Operations Manager in achieving budgetary targets
  • To provide weekly/monthly reports of any financial issues/resolutions, progress and to escalate issues as appropriate
  • Establish and maintain strong internal and external stakeholder partnerships
  • Provide effective and proactive management to support the Area Operations Manager and the management team
  • Ensure individual teams deliver an excellent and consistent customer experience and achieve the client led mystery shop target for service excellence.
  • To report any incidents, accidents & criminal activity in accordance with company and client procedures. Live and breathe close call and HOT behaviours.
  • To assist the Area Operations Manager in ensuring that all Car Parks are manned as per the Contract.
  • Hold monthly team talks with all staff and manage effective two way communication between APCOA and its staff
  • To deputise for the Area Operations Manager in their absence.
  • To identify and explore new revenue streams and opportunities for new business within the contract
  • Working with the Area Operations Manager, investigate, manage and sign off the closure of all on site incidents, accidents and occurrences
  • To provide effective leadership, direction and motivation to a team of Parking Patrol Officers, cash collectors and other Supervisors ensuring best practice is adhered to.
  • To work as part of a the wider Network Rail Team

What you'll bring:

  • Proven leadership and Supervisory experience in a customer facing environment
  • 2 years minimum experience in a supervisory/managerial role essential
  • Experience with cost controls and budgets
  • Experience of developing, monitoring and implementing SLA’s
  • Experience of dealing with cash audit trails and revenue protection is essential
  • Inter-personal skills with the ability to build relationships at all levels
  • Self-motivated, pro-active nature
  • Flexible in approach and able to absorb new ideas
  • Ability to manage and motivate staff to deliver an excellent level of service qualifications
  • SIA Licence essential
  • A full, clean UK driving licence

What we’ll offer you

  • £25,00 per annum
  • 40 hours a week
  • 20 days Holiday plus 8 Bank Holidays
  • Pension
  • Employee Discount
  • Training and Development
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