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Assistant Contract Manager (Hertfordshire, UK)

APCOA Parking UK

The Role

We are looking for a Assistant Contract Manager to join the Management team to ensure all operational requirements and service level agreements are met through all aspects of the contract, ensuring quality standards and contractual requirements are maintained.

What You'll Do:

  • To assist the contract Manager in the smooth delivery of the contract with operational responsibility.
  • Management of resources including ensuring effective deployment of staff throughout the contract making sure KPI are met.
  • Continuous monitoring of enforcement activities involving regular reporting on Key Performance Indicators to Contract Manager, identifying trends and instigating remedial action where necessary.
  • Monitor budget and contract spends in relation to uniform, stationary and other supplies ensuring effective cost control
  • Identify and assist in the development of new business within the contract.
  • Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, Health and safety and environmental issues.
  • Set objectives, conduct appraisals, and identify training needs for operational staff.
  • Monitor and manage staff absence, lateness, and annual leave tracker.
  • Conduct disciplinary and grievances within the contract ensuring all procedures are followed in line with company policy.
  • Ensure quality standards are maintained including ensuring Health and Safety standards are always adhered to throughout the contract in line with ISO9002 standards.

What You'll Bring:

  • Minimum of 2 years or more at Supervisor or equivalent level.
  • Experience of monitoring KPI’s
  • Experience of dealing with HR issues.
  • Experience in collecting and analysing data.
  • Worked in a client facing role
  • Good working Knowledge of MS office
  • Strong Commercial acumen
  • Ability to present at senior management level
  • Ability to manage people
  • Good Communication skills
  • Positive impact on people behaviour

What We'll Offer You:

  • £29,100 per annum
  • 40 hours per week
  • Training and development
  • Pension
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